Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Harshit Chaudhary

Jaipur

Summary

Results-driven Technical Support Specialist with 4 years of experience, including 1 year in a senior role, providing expert-level support for photography-related applications. Skilled in independently resolving complex issues related to installation, downloads, synchronization, and application launch across Windows, macOS, Android, and iOS platforms. Known for maintaining high customer satisfaction (CSAT) through timely, accurate resolutions and strong attention to quality. Well-trained in product features and “how-to” guidance for all photography apps, delivering both technical troubleshooting and user education with professionalism and clarity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

ADOBE SYSTEMS
Noida
10.2023 - 05.2025
  • Provided end-to-end technical support for all applications under the Photography Queue, ensuring timely resolution of 18 to 20 technical issues daily, with minimal or no supervision.
  • Maintained a customer satisfaction (CSAT) rating of over 90%, reflecting strong problem-solving skills and a customer-centric approach.
  • Recognized with the GAVA (Global Adobe Value Award) – Q2 2024, for exceptional performance and dedication during the first quarter of joining.
  • Awarded Best Performer – Photography Team in the third quarter, demonstrating consistent excellence and commitment to quality support.

Subject Matter Expert

TELEPERFORMANCE
Japiur
11.2022 - 10.2023
  • Provide real-time senior-level technical and product support to 10–15 team members simultaneously, ensuring timely resolution of complex issues. Regularly conduct knowledge-sharing sessions and team meetings focused on enhancing technical skills, introducing new product features, and communicating updated policies.
  • Handle escalated customer cases requiring advanced troubleshooting and a high level of patience, particularly with irate or dissatisfied clients.

Technical Support Engineer

TELEPERFORMANCE
Japiur
09.2021 - 11.2022
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided remote assistance to end-users when needed.
  • Resolved complex technical problems through root cause analysis techniques.
  • As a Technical Support Engineer, I specialize in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues to ensure seamless operations.

Education

B.Tech -

Maharishi Arvind Institute of Engineering
Jaipur, Rajasthan
11-2020

Skills

  • Network troubleshooting
  • Application support
  • Customer relationship management
  • Operating systems expertise
  • Customer support
  • Technical support

Accomplishments

  • Recognized with the GAVA (Global Adobe Value Award) – Q2 2024 for exceptional performance and dedication during the first quarter of joining
  • Awarded Best Performer – Photography Team in the third quarter, demonstrating consistent excellence and commitment to quality support.
  • Cleared officer-level examinations for the Army and Air Force (UPSC CDS 2020 (2nd) and UPSC CDS 2021 (1st) for the Army) (AFCAT 2020 (2nd), AFCAT 2021 (1st), and AFCAT 2021 (2nd) for the Air Force)
  • Shortlisted five times for SSB (Service Selection Board) on the basis of my B.Tech percentage

Certification

  • Adobe Certified Professional in Photoshop
  • Microsoft IT Support Specialist

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Technical Support Engineer

ADOBE SYSTEMS
10.2023 - 05.2025

Subject Matter Expert

TELEPERFORMANCE
11.2022 - 10.2023

Technical Support Engineer

TELEPERFORMANCE
09.2021 - 11.2022

B.Tech -

Maharishi Arvind Institute of Engineering

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Harshit Chaudhary