Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Soumyadeep Basu

Bangalore

Summary

Certified Technical Support Engineer in ISM V3,EMC VNX Specialist Version_8(EMCPE),EMC Unity Specialist, Dell EMC Networking Associate,VMware VCTA with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in Linux,network configurations,Virtualization,backup and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Tintri by ddn
Bangalore
02.2021 - Current
  • Working as a technical support engineer in Tintri by ddn.
    Helping customers with discussing and drawing solutions for storage issues with vmstore platform.
  • Resolved escalated incidents reported by users regarding their experience with the storage environment.
  • Worked closely with cross-functional teams such as network engineers or storage/virtualization administrators on projects requiring integration between multiple systems.
  • Deployed software patches on a regular basis to maintain optimal performance of the storage environment.
  • Provided technical support for installation, configuration, and maintenance of storage infrastructure components such as switches,Virtual hosts,Hypervisors,Backup solutions etc.
  • Performed capacity planning, performance monitoring, and troubleshooting of storage systems.
  • Monitored system logs to identify potential issues with storage systems and resolved them in a timely manner.
  • Configured replication processes between multiple sites for data protection purposes (synchronous,Asynchronous,Clould replication)
  • Documented all changes made to the storage environment and provided updates to stakeholders accordingly.
  • Conducted research on emerging issues and topics in order to test/deploy solutions.
  • Investigaed TCP/IP networking, VLANs, and routing issues.
  • Worked in Linux and Windows Server environments.Ability to troubleshoot network-related storage issues.
  • Troubleshooted and provided RCA to users for issues like outage scenarios (network outage,kernel panics,sync repl failures etc)
  • Troubleshooted VM migraton issues for VMware & HyperV env like failure,slowness etc

Technical Support Engineer

Wipro
Bangalore
07.2016 - 01.2021
  • Worked as a Technical Consultant Engineer under EMC_CSS_RCM at Dell EMC2, efficiently interacting with clients to fulfill their technical requirements.
  • Involved in upgrading VNX and Unity storage systems and troubleshooting issues alongside experts.
  • Provided direct support to customers by troubleshooting NAS business solutions.
  • Handled a wide range of issues and severities via chat, customer-created, and auto-generated service requests.
  • Assisted field engineers during on-site issues.
  • Supported customers with hardware, OneFS operating system, and configuration issues, or redirected them to the appropriate teams.
  • Collaborated with SMEs and L2 engineers to help customers with:Creating access zones, network pools, SMB shares, and NFS exports
  • Acted as an escalation point for front-line support issues related to the OneFS file system, focusing on data layout and integrity.
  • Possess extensive knowledge of the OneFS transaction system and job engine functions, helping customers understand and recover from data unavailability or loss scenarios.
  • Authored knowledge base articles to assist global support staff in resolving tickets efficiently.
  • Troubleshot file archival issues on cloud platforms.
  • Mentored support engineers and peers by providing technical training.
  • Resolved outage issues, performance bottlenecks, storage space issues, and hardware failures, engaging internal recovery teams when necessary.
  • Participated in technical interviews for team expansion.
  • Demonstrated strong teamwork, adaptability to diverse environments, and the ability to meet deadlines with minimal supervision.

Education

Integrated Masters in Information Technology -

Birla Institute of Technology & Science (Wilp Dev)
Bangalore
02-2022

Diploma in Electrical Engineeering -

Ramakrishna Mission Shilpamandira
Belurmath,Howrah
09-2015

Skills

  • Storage troubleshooting
  • Network troubleshooting
  • System monitoring
  • Software deployment
  • Data replication (sync/async repl)
  • Problem solving
  • Technical training
  • Windows servers
  • Hardware troubleshooting
  • Data center operations
  • Network administration
  • Analytical thinking
  • Troubleshooting and diagnosis
  • Backup and recovery
  • Networking fundamentals
  • Operating systems expertise
  • Virtualization technologies
  • Network configuration
  • Shell Scripting [Intermidieate]

Affiliations

  • I am an eager learner of Indian Classical/semi-classical music. Instrumentalist (Indian Flute), Loan Traveller.

Languages

Bengali
First Language
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2

Certification

  • VMware Certified Technical Associate (VCTA) - Data Center Virtualization 2024
  • ISM V3
  • EMC VNX,Unity Platform professional

Timeline

Technical Support Engineer

Tintri by ddn
02.2021 - Current

Technical Support Engineer

Wipro
07.2016 - 01.2021

Integrated Masters in Information Technology -

Birla Institute of Technology & Science (Wilp Dev)

Diploma in Electrical Engineeering -

Ramakrishna Mission Shilpamandira

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Soumyadeep Basu