HARSHIT CHOVATIYA

Dynamic Branch Service In-charge with six years of experience in the automotive sector, dedicated to enhancing customer satisfaction and optimizing service efficiency. Proven expertise in managing service operations and fostering strong customer relations, complemented by a commitment to team collaboration. Known for exceptional problem-solving abilities and a proactive approach to overcoming challenges. Passionate about continuous learning and staying abreast of industry advancements, including electric vehicle technology. Committed to driving innovative service solutions that meet evolving customer needs and elevate overall service standards.

As the Customer Relations Manager at B. U. Bhandari Autolines Pvt. Ltd., the focus was on enhancing customer engagement and satisfaction. Responsibilities included managing customer interactions and ensuring feedback was effectively utilized to improve service quality. Leveraging strong communication skills facilitated the establishment of positive relationships with clients, which played a significant role in driving customer loyalty.

• Enhanced customer satisfaction levels through effective communication and problem resolution.
• Developed and implemented customer feedback strategies to improve service offerings.
• Collaborated with cross-functional teams to align customer service initiatives with company goals.

During the tenure as a Service Manager Trainee at Kataria Automobiles, responsibilities included assisting in the management of service operations and learning the intricacies of customer service in the automotive sector. The experience provided valuable insights into service management and customer engagement techniques, laying a strong foundation for future roles.

• Supported management in daily operations and customer service tasks.
• Engaged in training sessions to enhance service delivery skills.
• Assisted in resolving customer complaints and queries effectively.