Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Timeline
Generic

Harshit Gupta

Noida

Summary

Dynamic presales manager with extensive experience at Times Internet Limited, excelling in contact center solutioning and API integration. Proven track record in delivering high-availability architectures and managing global accounts. Skilled in stakeholder management and driving enterprise project delivery, consistently exceeding client expectations and project KPIs.

Overview

9
9
years of professional experience

Work History

Manager- Presales

Times Internet Limited
Noida
05.2022 - Current
  • Lead solution design and proposal creation for RFPs, RFIs, and RFQs by analyzing client requirements and aligning with business objectives.
  • Develop compelling client-facing proposals, ensuring alignment with technology goals and sales targets.
  • Design and implement CCaaS and contact center technology solutions including WhatsApp Business API, CPaaS, Genesys, Asterisk, Meta, ServiceNow, SMS, Voice, and RCS.
  • Collaborate with technical SMEs, business stakeholders, and functional teams to deliver end-to-end solutions.
  • Conduct market research and contribute to BU growth strategies with solution POVs and thought leadership content.
  • Drive multi-stakeholder project execution using Agile methodology, ensuring TAT-based deliverables.
  • Coordinate responses to complex RFX documents by consolidating inputs across cross-functional teams.
  • Present solutions and architecture diagrams to clients via virtual and in-person meetings/workshops.
  • Proven ability to manage multiple workstreams and communicate effectively with senior stakeholders.
  • Extensive experience in telecom operations and digital engagement across India, Southeast Asia, and the Middle East.
  • Strong API management experience using APIGEE, including security, traffic control, lifecycle management, and AWS integration.
  • Maintain a strong industry network and consistently exceed project delivery and solution KPIs.

Central Presales Manager

Knowlarity Communications Pvt. Ltd.
Gurugram
03.2021 - 04.2022
  • Led presales activities across international and domestic markets, supporting enterprise sales with solution scoping, feasibility analysis, and client engagement.
  • Designed and demonstrated cloud contact center platforms leveraging AWS infrastructure, focusing on scalability, high availability, and telephony integration.
  • Provided in-depth support on SIP registration, VoIP codecs, CLI masking, VMNs, and DID provisioning to enable end-to-end telecommunication solutions.
  • Engaged with customers on real-time communications using WebRTC and hybrid deployments, ensuring secure and low-latency media handling.
  • Acted as the single point of contact between the client and internal technical teams, owning the entire lifecycle from solution documentation to project delivery.
  • Developed detailed technical feasibility reports, integration guides, and architecture documentation tailored to customer infrastructure.

Senior Technical Consultant

Towards Vison Technology
Gurugram
11.2020 - 03.2021
  • Created SOWs, solution documents, and technical presentations for contact center implementations.
  • Worked on client-facing documentation covering system configurations and custom requirements.
  • Supported both sales and technical teams in product demos, training, and onboarding.
  • Integrated contact center platforms with CRMs like Salesforce, Freshdesk, LeadSquared, and telephony systems such as Genesys, Aspect, etc.
  • Managed on-site deployment activities and requirement gathering at JAKARTA and ABUDHABI.

Technical Specialist Software Services

Avis E Solutions Pvt. Ltd.
Noida
05.2016 - 10.2020
  • Led end-to-end delivery of on-prem contact center solutions, from hardware setup to implementation, testing, and client training.
  • Acted as SPOC for global clients across sales, presales, solutioning, and L3 support—including Google, Teleperformance, GMB, and Domato.
  • Successfully implemented solutions for Google Brazil and Argentina, owning full-cycle project execution and escalation management.
  • Built high-availability setups for disaster recovery, managed complex databases (vacuuming, rendering), and resolved critical P1 network issues.
  • Handled international markets across South Africa, UK, UAE, Southeast Asia, Europe, and the Americas.
  • Led a team managing global technical support and expansion strategies, contributing to revenue growth from existing clients.
  • Deep hands-on experience with Asterisk and open-source telephony tools, with strong exposure to telecom infrastructure.

Education

Information Technology and Engineering -

Uttar Pradesh Technical University
Lucknow
06.2014

ASP DotNet -

UPTECH
Lucknow
10.2013

CCNA -

TATA CMC Pvt. Ltd.
Lucknow
10.2001

Skills

  • Contact Center Solutioning (On-Prem & Cloud)
  • API Integration & Lifecycle Management (Apigee, AWS)
  • Telecom Protocols & Infrastructure (SIP, Asterisk, DID, VMN, WebRTC)
  • Technical & Functional Presales (RFP/RFI, SOW, Solution Docs)
  • CRM & CCaaS Integration (Salesforce, Freshdesk, Genesys, NICE)
  • Client & Stakeholder Management (SPOC, Global Accounts)
  • Disaster Recovery & High Availability Architecture
  • Database Management (PostgreSQL, SQL, DB Optimization)
  • Enterprise Project Delivery (Agile, Cross-functional Teams)
  • International Market Exposure (MEA, SEA, Europe, Americas)

Hobbies and Interests

  • Playing Cricket
  • Fitness Industry

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Manager- Presales

Times Internet Limited
05.2022 - Current

Central Presales Manager

Knowlarity Communications Pvt. Ltd.
03.2021 - 04.2022

Senior Technical Consultant

Towards Vison Technology
11.2020 - 03.2021

Technical Specialist Software Services

Avis E Solutions Pvt. Ltd.
05.2016 - 10.2020

Information Technology and Engineering -

Uttar Pradesh Technical University

ASP DotNet -

UPTECH

CCNA -

TATA CMC Pvt. Ltd.

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Harshit Gupta