Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Harshit Gupta

Harshit Gupta

Noida

Summary

Dedicated Customer Service Representative with 5 years of experience, specializing in handling and monitoring French calls. Proven track record of maintaining customer sDatisfaction and contributing to company success while working with Tech Mahindra. Enthusiastic about delivering exceptional customer service, adept at building productive relationships, listening to customer needs, articulating product benefits, and creating valuable solutions. Committed to enhancing client interfaces and driving customer loyalty.

Overview

7
7
years of professional experience

Work History

Service Desk Engineer

Tech Mahindra
Noida
01.2021 - Current
  • Translate documents, including legal contracts, medical reports, technical manuals, and business correspondence.
  • Oversee and guide a team of customer service representatives, ensuring they meet performance goals and maintain high service quality.
  • Monitor calls and tickets to uphold service standards, and provide feedback to team members for continuous improvement.
  • Working on Printer Map, Server Issue, Active directory, Azure, O365, VPN,Outlook, MFA, Ticketing Tool (ServiceNow), Remote support via LogMeIn etc.
  • Basic knowledge of ServiceNow, VPN, Active directory, O365.

Digital Interaction Executive

[24]7.ai
Bangalore
07.2019 - 06.2020
  • Provided exceptional customer service in a high-volume call center, focusing on credit card sales and support.
  • Developed and implemented new processes to enhance customer satisfaction and service efficiency.
  • Handled over 40 customer calls daily, resolving issues and providing solutions.
  • Ensured high-quality performance and strict compliance with company standards.

Customer Service Representive

Concentrix
Gurugram
07.2018 - 01.2019
  • Takes ownership of client concerns, building ownership and accountability at first point of contact through client focused behaviors, ensuring, when necessary, the escalation process is followed.
  • Received 50+ mails a day for customer complaints and service.

Education

BACHELOR IN TOURISM STUDIES - Tourism

Indira Gandhi National Open University
New Delhi
05-2019

DELF B1 and B2 in FRENCH - French

Alliance Francaise De-Delhi
New Delhi
08-2016

Skills

  • Remote support
  • Technical troubleshooting
  • Customer service
  • Team leadership

Accomplishments

  • Highest Sales in Q3
  • Delivered Highest Quality Work

Languages

French
Upper Intermediate (B2)
B2

Timeline

Service Desk Engineer

Tech Mahindra
01.2021 - Current

Digital Interaction Executive

[24]7.ai
07.2019 - 06.2020

Customer Service Representive

Concentrix
07.2018 - 01.2019

BACHELOR IN TOURISM STUDIES - Tourism

Indira Gandhi National Open University

DELF B1 and B2 in FRENCH - French

Alliance Francaise De-Delhi

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Harshit Gupta