Proficient in MS Office
Harshit Jindal
Customer Care Professional
Dehradun
Summary
Experienced Professional with more than 8 years of rich experience in providing best in class customer service with proficiency in verbal and written communication, active listening, and analytical problem-solving skills. Resourceful, Flexible, Decisive leader, rapport building, willing to go extra mile, accountability, and trained for fast-paced environments. Versatile professional with specializing in forming partnerships, and driving business growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Self Business - Coloring Pages
Self Employed
01.2023 - 01.2025
Customer Care Professional
Premium Customer IT Services Pvt Ltd. (PCITS)
Dehradun
07.2016 - 10.2022
- Engaged with assistants, operators from diverse enterprises, corporations, and LLCs via calls, chats, and emails. Provided them with valuable information on services and solutions.
- Exceeded 94% Quality Goal by adeptly implementing scripts and personal insights, aligning with company policies to drive business profitability.
- Ensured adherence to call volume, wrap time, and talk time standards, resulting in commendable 93% customer satisfaction rating.
- Achieved impressive 90% conversion rate by skillfully transitioning customer calls into scheduled appointments, extending our services to clients.
- Managed high-volume customer base daily, demonstrating positivity, confidence, and empathy. Expertly prioritized incidents and complaints, ensuring all SLAs were consistently met.
- Recorded call details and solutions systematically in internal database, contributing to efficient information management.
- Produced comprehensive weekly and monthly reports highlighting customer service performance, showcasing key milestones achieved.
- Proactively addressed critical inter-departmental escalations, effectively boosting customer retention rates.
Assistant Store Manager
Emerge Retail Pvt.Ltd
Dehradun
07.2012 - 12.2015
- Creating employee schedules and ensuring adequate coverage.
- Resolving customer complaints and issues effectively to maintain high levels of customer satisfaction.
- Managing inventory levels, stock rotation, and restocking.
- Ensuring the store layout, displays, and merchandise presentation are visually appealing and in line with the brand image.
- Managing store operations, including opening and closing procedures.
- Providing regular reports and updates to upper management.
- Keeping the team informed about product knowledge and sales techniques.
- Developing and executing strategies to achieve store goals and objectives.
Education
Bachelor of Commerce -
Dayanand Anglo Vedic (PG) College (HNBGU)
Dehradun 04.2008 - 06.2011
Skills
Communication Skills
Active listening
Persuasive attitude
Strong interpersonal skills
Detail Oriented
Software
Timeline
Self Business - Coloring Pages
Self Employed
01.2023 - 01.2025
Customer Care Professional
Premium Customer IT Services Pvt Ltd. (PCITS)
07.2016 - 10.2022
Assistant Store Manager
Emerge Retail Pvt.Ltd
07.2012 - 12.2015
Bachelor of Commerce -
Dayanand Anglo Vedic (PG) College (HNBGU)
04.2008 - 06.2011
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