Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Harshit Kejriwal

Bengaluru

Summary

Dynamic Team Lead at Rippling with a proven track record in team building and customer service excellence. Spearheaded the development of training materials and streamlined product features, enhancing team efficiency. Adept at multitasking and critical observation, I fostered collaboration across departments, significantly improving client satisfaction and team performance.

Overview

3
3
years of professional experience

Work History

Team Lead

Rippling
Bengaluru
10.2024 - Current
  • I was tasked as the Team Lead to build a new team for a product that the company had just launched.
  • I took on several tasks to help with team enablement:
  • I learnt the new product while handling the tasks of my previous team.
  • I built content from scratch to help the team members.
  • I created different Sops to help give a structure of the team.
  • I worked with the engineering team to streamline the product with the initial feedback received from the clients.
  • I was personally handling the support tickets to get first hand experience on the pain points of the customers.
  • My collaboration with the engineering team led to launch of several new features withing the product as well as internal tools to help the team debug the issues of the clients.
  • I created training materials for the team alongside videos of in depth details of the product.
  • This led to creation of centralized database for the team.
  • I mentored several members of the team helping them prepare for the next steps in their career and in the team.

Senior Customer Support Specialist

Rippling
Bengaluru
10.2023 - 10.2024
  • Co-trained the new hires for the team.
  • Working with diferent teams regarding several inter-connectins issues.
  • Handling the reverse swarms to help the new hires.
  • Helping out in the team channel.
  • Handling escalated client cases and de-escalating them.
  • Maintaining core metrics consistently along with handling projects.
  • Contributed to a positive work environment by maintaining open lines of communication between the Banking department and other teams within the organization.

Customer Support Specialist

Rippling
Bengaluru
07.2022 - 10.2023
  • Worked on various fields related to the banking system of US and global.
  • Handled all issues payments related while working closely with the banking partners.
  • Dealt in depth regarding ach and wires and also all compliance issues related to payments being sent out.
  • Ensured timely payments to employees by diligently monitoring their payment status and working with banking partners.
  • Maintaining high quality work along with my Customer Satisfaction scores.

Education

B.Com - Hons

Christ University
Bengaluru
01.2022

Skills

  • Team collaboration
  • Time management
  • Multitasking
  • Pressure resilience
  • Critical observation
  • Communication skills
  • Attention to detail
  • Logical reasoning
  • Customer service excellence
  • Team building

Accomplishments

  • Become a product expert as a fresher.
  • Using my expertise to help train new hires.
  • Leading the pilot launch of contractor cases.
  • Lead the launch of contractor hub by being the point of contact for support tickets related to the product and training the team on the new product.

Timeline

Team Lead

Rippling
10.2024 - Current

Senior Customer Support Specialist

Rippling
10.2023 - 10.2024

Customer Support Specialist

Rippling
07.2022 - 10.2023

B.Com - Hons

Christ University

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Harshit Kejriwal