Harshit Kumar

A strategic and enterprising leader with 8+ years of experience in business strategy development, channel program establishment, and sales and marketing management. Seeking a challenging role to leverage my expertise in optimising market reach, penetration, and revenue generation in a multi-site environment. Professional Summary: Accomplished in building and managing strong distribution networks. Proven success in defining channel programs and growth models. Expertise in resolving customer service-related critical issues. Proficient in KPIs, SLA management, and team utilisation. Skilled in sales planning, forecasting, and pricing strategies. Experienced in sales administration and business excellence. Adept at market analysis and identifying growth opportunities. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

• Achieved the highest retention through multiple customer engagement activities and royalty offerings by completing the 100% retention target accurately and efficiently.
• We collaborated with the team for product upgrades for the development of Project One Airtel.
• I documented and resolved the problem associated with the fault rate in the HD Smart STB by introducing a first-time fault Process, which led to Lower customer complaint registration.

1. Star Performer of the Circle by Achieving 95% of the KPI target for the month. 

2. Early Bird title achievement with the highest retention target achievements in the first week of the month.

3. Upgrade champion title for highest SD and HD to Hybrid STB (Airtel Xtream) upgrade for a day and a month.  

4. Highest Airtel bundle sales to push secondary revenue for the month. 

5. Highest broadband sale in a month for the region.

6. Best customer penetration in a new launch area. 

7. 80% Query to sales conversion for Airtel Xtream fibre in a month.