Spanish
Harshit Lavania
Customer Success Manager
Noida,UP
Summary
11+ Years of rich experience in Customer Success & Client Retention, Direct & Indirect renewals, International Sales & Account Management, channel partner management, Trainings, Spanish Language, Portuguese language, Finance, Business Analysis & Research.
Overview
3
3
Languages
2
2
Certifications
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Principal Customer Success & Retention Manager
Oracle Corporation
Noida , Uttar Pradesh
2017.06 - Current
- Responsible for the Latin American business for Oracle products such as Oracle cloud Infra, Sales Cloud, OKS, Oracle Linux, Oracle virtual machine, dockers, containers & Dev opps.
- Managing internal, external stake holders & oracle’s customer in South America and Mexico. Responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Other Key responsibilities would include Initial Consulting, Partial Project Management, Planning & Estimation, Costing & Analysis.
Principal Account Manager
Oracle corporation
Noida , Uttar Pradesh
2015.10 - 2017.06
- Organize territory and resources to identify, develop and close opportunities related to Oracle Cloud Infrastructure including Linux, VM, virtual box, & Open stack.
- Successfully execute and control sales cycles as well as supporting the efforts of TSM’s, Oracle partners & VADs.
- Leverage the Oracle Sales model to maximize revenue growth and increase market share.
- Achieve Quota, Accurate business forecasting such as weekly, monthly, quarterly & Yearly.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Sales Management Advisor
IBM
Noida , Uttar Pradesh
2013.07 - 2014.02
- To provide end-to-end seamless integrated support to sales teams, leaders and client directors.
- Enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through superior business analytics.
- Sales pipeline management, revenue forecasting, weekly sales calls management, and acting as a focal point to provide advisory services on current business situation.
- Responsible for team trainings and sales resource management on behalf of the sales leadership teams.
- Close vigilance on the commit against the target and roadmap plan to bridge the gap to achieve target.
Account Manager
Oracle corporation
Noida , Uttar Pradesh
2011.11 - 2013.07
- Responsible for the European Business for Oracle’s Desktop Virtualization portfolio.
- Managing Partners, Accounts, Campaigns, business & Sales in Spain, Portugal, Andorra, Gibraltar, Italy, Canary Islands, Folks Land, Faroe & Cape Verde.
- Responsible for the entire cycle from Product Demos-Client implementation-Proposing best fit Solution-Preparing Formal Quotations & Completing the Client Purchase.
- Build, maintain client relationships, Implement and facilitate workshops and training courses.
- Direct Client Interactions and Business meetings, presenting the I.T Solutions offered by Oracle.
- Convert leads into Opportunity and then close it with Oracle Field Sales, Sales consultant & certified partners & VADs.
Business Development Consultant
Thanks Exports
Agra , Uttar Pradesh
2009.11 - 2011.10
- Investigate the economic condition surrounding small business activity such as industry trend and competition.
- Market research and continue gathering of information & Preparing detail planning.
- Open business development dialogs with strategic customers. Particular interest is to build a few large strategic accounts.
- Interface with existing strategic customers to solidify mutual expectations of performance and growth.
- Identify and attend tradeshows and other business functions to keep abreast of developments in the marketplace, to find potential new business, and to market company’s end-to-end solutions
Education
MBA - International Marketing
Institute Of Management Technology
Ghaziabad 2006.06 - 2008.07
Master of Commerce - Business Administration
Dr. B R Ambedkar University
Agra 2010.01 - 2012.01
Diploma - Diploma Internacional De Español.
Universidad Pontificia De Salamanca
Spain 2009.06 - 2009.12
Bachelor of Commerce - Business Administration
Dr. B R Ambedkar University
Agra 2003.06 - 2006.07
Skills
Customer Success
Languages
Portuguese
Italian
Software
Oracle Cloud Infrastructure
Oracle Enterprise Linux
Oracle Sales Cloud
Microsoft office 365
Accomplishments
- Awarded as a Most Valuable Player in FY 16, FY 18, Q1 FY 19, Q2 FY19, Q3 FY 19, Q1 FY20, Q2 FY20 and 200% Club for FY16, 100% Club for FY18, 132% achiever for FY 19 & 108% achiever for FY20 and got few awards for excellent performance among the Business Unit.
Additional Information
Cities Visited for Business Purpose: Amsterdam (Netherlands), Mexico City (Mexico), Bogota (Colombia), Cancun
(Mexico), Panama City (Panama)
Certification
Certified Spanish Language expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Netflix, Spending time with friends and family, History, cultures etc.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Principal Customer Success & Retention Manager
Oracle Corporation
2017.06 - Current
Principal Account Manager
Oracle corporation
2015.10 - 2017.06
Sales Management Advisor
IBM
2013.07 - 2014.02
Account Manager
Oracle corporation
2011.11 - 2013.07
Master of Commerce - Business Administration
Dr. B R Ambedkar University
2010.01 - 2012.01
Business Development Consultant
Thanks Exports
2009.11 - 2011.10
Diploma - Diploma Internacional De Español.
Universidad Pontificia De Salamanca
2009.06 - 2009.12
MBA - International Marketing
Institute Of Management Technology
2006.06 - 2008.07
Bachelor of Commerce - Business Administration
Dr. B R Ambedkar University
2003.06 - 2006.07
Certified Spanish Language expert
Certified Cloud Infrastructure sales professional.