Harshit Pourush
Gurugram
Summary
Dynamic Customer Experience Advisor with a proven track record at Ienergizer, excelling in problem-solving and relationship building. Delivered exceptional support to visa applicants, ensuring high satisfaction through effective communication and conflict resolution. Adept at enhancing customer experiences while maintaining integrity and productivity in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Experience Advisor
Ienergizer
11.2023 - 05.2024
- Provided exceptional customer support for visa applicants, handling inquiries, troubleshooting issues, and guiding customers through the application process, ensuring a seamless experience and high satisfaction
Associate
Marriot hotel
01.2022 - 02.2023
- Managed front office operations while building and maintaining strong customer relationships through personalized service, timely follow-ups, and addressing client inquiries, ensuring a positive experience and high levels of satisfaction
Education
LAPT international diploma - front office
01.2021
Intermediate -
01.2017
10th -
01.2015
Skills
- Customer Service
- Communication
- Problem Solving
- Productivity
- Relationship Building
- Adaptability
- Coordination
- Integrity
- Conflict resolution
- Customer relationship management
- Effective communication
- Problem solving
Disclaimer
I hereby declare that all the mentioned information furnished by me is authentic to the best of my knowledge.
Self Description
Friendly, Social and outgoing with good communication skills. Can undertake work requiring little or no supervision. Willing to undergo further training to update myself.
Personal Information
- Father's Name: Mr. Rakesh Pourush
- Date of Birth: 01/12/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Experience Advisor
Ienergizer
11.2023 - 05.2024
Associate
Marriot hotel
01.2022 - 02.2023
LAPT international diploma - front office
Intermediate -
10th -
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