HARSHIT SHUKLA
Senior Associate
Lucknow,Uttar Pradesh
Overview
7
7
years of professional experience
Work History
Senior Analyst, Support team
NTT Data
Noida, Uttar Pradesh
04.2024 - Current
- I am entrusted with leading and contributing to key projects within the organization
- As a, , playeda vital role inensuring the smoothoperationandoptimizationof critical systems and processes for our esteemedhealthcare client
- Providedcomprehensive support, resolve issues promptly, andcontribute to the overall success of the organization
- Providedfrontline support andtroubleshooting assistance for healthcare-specific applications, systems, andtechnologies usedbythe client organization
- Collaboratedwithcross-functional teams to investigate anddiagnose technical issues, escalating complexproblems to appropriate levels for resolution
- Documentedsupport processes, procedures, andresolutions accuratelyinthe knowledge base for future reference andtraining purposes
- Participatedinregular meetings andtraining sessions to stayupdatedonnewtechnologies, processes, andindustrytrends relevant to the healthcare domain.
co-founder
Owlmark Media
01.2019 - Current
- Playeda keyrole inestablishing the vision, mission, andgoals of the company
- Also involvedinthe initial planning anddecision- making processes that shapedthe directionof Owlmark Media
- Providedstrategic direction, oversee operations, anddrive growthinitiatives
- Involved inbusiness development activities, including identifying newopportunities, forging partnerships, andnurturing client relationships
- Played a keyrole inshaping the company's marketing strategy, branding efforts, andpromotional activities
- Deeplyinvolved inmanaging client accounts, understanding their needs, anddelivering customizedsolutions that exceedexpectations
- Inthe earlystages of the company, hadto wear manyhats andtake onvarious operational tasks to keepthe business running smoothly.
Software Developer Intern
Hanumant Technology Pvt. Ltd
Lucknow, Uttar Pradesh
05.2023 - 12.2023
- Stack Programming Language
- As a Full Stack Developer Internat Hanumant Technology Pvt Ltd, I played a pivotal role in driving innovation, problem-solving, and technical excellence within the development team
- Leveraging my expertise in front-end and back-end technologies, I actively contributed to the design, development, and implementation of cutting-edge web applications and solutions
- Also Participated in code reviews, knowledge sharing sessions, and continuous learning initiatives to expand technical skills and stay updated with industry trends.
Technical Support
HCL Tech
06.2022 - 04.2023
- Responsible for resolving technical issues and providing support to end-users, involved troubleshooting Clinical hardware and Clinical software problems, network connectivity issues, and application-related queries
- Incident Management- handled and managed IT incidents reported by end-users
- Service Request Management- handled and fulfilled service requests from end-users
- This involves managing user access requests, software installations, password resets, and other service-related tasks
- Ticketing System Management- utilized the ticketing system to log, track, and manage incidents and service requests
- Communication and Customer Service- provided excellent customer service by effectively communicating with end-users, understanding their issues, and providing timely and accurate resolutions
- Knowledge Management- contributed to the knowledge base by documenting known issues and their resolutions, troubleshooting steps, and frequently asked questions
- Collaboration and Teamwork- collaborated with other team members, including technical specialists, developers, and engineers, to resolve complex issues and provide the best possible support to end-users
- Adherence to SLAs- ensured adherence to Service Level Agreements (SLAs) by meeting the defined response and resolution time frames for incidents and service requests.
Administrator
Franciscan Solutions Pvt. Ltd
Lucknow, Uttar Pradesh
08.2017 - 04.2018
- Work Involved managing School data, covering events, Managing websites etc
- In simple words we must provide support related to ERP execution in school, maintain website of school
- Take care of Library and marks manager too.
Education
MCA - undefined
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
October 2020
BSC - undefined
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
May 2017
XII - undefined
National Institute of Open Schooling
October 2014
undefined
Mary Gardiner's Convent School
May 2012
Skills
- Frontend Expertise:
- HTML, CSS, Bootstrap
- JavaScript, HTML DOM, React
- Backend Expertise: Nodejs, Expressjs, SQL
- ServerProgramming: Nodejs
- Browser Programming: JavaScript, jQuery
- Database Programming: SQL
- Proficient in troubleshooting and resolving technical issues
- Remote Support, TicketManagement, Networking, Communication, Clinical Workflow, Troubleshooting
- Digital Marketing - Search Engine Optimization (SEO) , ContentMarketing, Content Creation, Social Media Management, Analytics
- And Data Analysis, ContentManagementSystems, Digital Advertising Strategy
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionFlexible work hoursTimeline
Senior Analyst, Support team
NTT Data
04.2024 - Current
Software Developer Intern
Hanumant Technology Pvt. Ltd
05.2023 - 12.2023
Technical Support
HCL Tech
06.2022 - 04.2023
co-founder
Owlmark Media
01.2019 - Current
Administrator
Franciscan Solutions Pvt. Ltd
08.2017 - 04.2018
MCA - undefined
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
BSC - undefined
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
XII - undefined
National Institute of Open Schooling
undefined
Mary Gardiner's Convent School
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