Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Timeline
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Harshita

Harshita

New Delhi

Summary

With 7 years of Hands-on Experience covering a wide spectrum of IT Services – Email and Messaging administration. Team player with ability to grasp new concepts and apply them as per requirements.

Overview

7
7
years of professional experience

Work History

Senior Associate – IT

Coforge
03.2021 - Current
  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Administer and manage exchange online services including mail flow, mailbox policies, hybrid configuration, and compliance features.
  • Experience in creating shared mailboxes/distribution groups/ Microsoft 365 Groups/ Mail enabled security groups as per the requirements and providing access.
  • Experience in troubleshooting license/storage issues with the mailboxes.
  • Experience in data retention configuration, archiving, legal holds, and compliance reporting in coordination with the compliance team.
  • Creating Mail flow/Transport Rules.
  • Troubleshooting and isolating issues related to shared mailboxes, Distribution groups, GAL and outlook specific issues.
  • Expertise knowledge on trouble shooting onboarding/off boarding issues.
  • Checking requests related to disc space/memory consumption and service down.
  • Deep Dive Analysis of Message Trace(Extended Message Trace) in Exchange Online.
  • Expertise knowledge on calendaring technologies, resource mailboxes etc.
  • Microsoft Exchange/O365: Exchange administration, Expertise in troubleshooting mail flow (Internal and External), handling exchange client-server connectivity issues, troubleshooting outlook connectivity.
  • Mail Flow and Protection: Malware Filters, Connection Filters, Spam Filters, Blacklisting, Message Trace, Connectors.
  • Proficient in PowerShell scripting for Office 365 automation and Management tasks.
  • Configure and troubleshoot SMTP/SMTP Relay services for internal and external email flow.
  • Experience in security and compliance for Exchange Online.
  • Knowledge of Microsoft Defender for O365, EOP, MFA, Conditional access and Azure AD.
  • Knowledge of security measures such as DKIM, DMARC and SPF.
  • Implementing changes to MS Teams policy at organizational level.
  • Providing on-call support on week offs and after shift for critical issues.
  • Creating SOPs and providing KT to the service desk agents.

Software Analyst

Capgemini
06.2018 - 03.2021
  • Analyzing tickets, requests, service interruption, isolating the issue and helping the user.
  • Providing access to the users.
  • Mailbox provisioning, distribution group management, and user support across exchange online.
  • Managing outlook related issues at client-side.
  • Expertise on calendar related issues.
  • Assisting users with VPN/SSLVP issues and citrix setup.
  • Provide documentation, reporting and end-user guidance as needed.
  • Coordinate with the teams to get the update on escalated queries.
  • Effective communication with the users.

Education

Bachelor of Computer Applications -

GGSIP University
Delhi
06-2018

XII - C.B.S.E

Andhra Education Society Senior Secondary School
Delhi
03-2015

X - C.B.S.E

Andhra Education Society Senior Secondary School
Delhi
03-2013

Skills

  • Exchange administration
  • Mail flow management
  • PowerShell scripting
  • Data retention
  • Troubleshooting techniques
  • Customer support
  • Documentation skills

Disclaimer

I hereby declare that the information provided above is correct and best of my knowledge and belief.

Personal Information

Date of Birth: 01/24/97

Timeline

Senior Associate – IT

Coforge
03.2021 - Current

Software Analyst

Capgemini
06.2018 - 03.2021

Bachelor of Computer Applications -

GGSIP University

XII - C.B.S.E

Andhra Education Society Senior Secondary School

X - C.B.S.E

Andhra Education Society Senior Secondary School

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