Sudheera Chollangi

• Microsoft Concierge, Infosys (December 2021 - October 2022)

Job Summary:

Hands-on experience in Microsoft Office Administration. Solving customer issues related to SharePoint, Email issues, Licensing and billing, One-drive Issues and Desktop application Issues. Basic knowledge on Power Platform

• Exchange and SharePoint Administrator, Infosys October 2022 - January 2024

Job Summary: Client : Marriott (MVW)

Hands on experience on Exchange Admin Centre, SharePoint Online, Teams, OneDrive, and O365 Apps.

Performing SharePoint Admin Tasks like Creating and customizing SharePoint Online sites, document libraries, lists, and pages to match the client's requirements, User and Permissions management ensuring ease of use and efficient content management. Troubleshooting all the issues raised by customers.

Performing Exchange Admin tasks like Generic/Shared Mailbox Creation and Modification. Mailing list Creation and modification. Email forwarding, releasing quarantined emails from the Compliance Center. Email Routing troubleshooting. Merging of Email accounts on Exchange on Premises. Resolving AD Sync Issues. Whitelisting of IPs.. Mail flow analysis and message trace. Performing Exchange Certificate renewal operations. Generating the License Reports for Office 365. Extensive Support in Modern Authentication setup for External email address.