Harshita Chaurasia
Portishead
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
API Consultant
Torry Harris Business Solutions (Europe) Ltd
Bristol
05.2022 - Current
- Manages the resolution of critical customer escalations contributing to high standards of customer delivery.
- Gather client feedback to resolve pain points, escalate feedback to development team to come up with resolution.
- Establish and maintain strategic client relationships, understand client need to create bespoke solutions.
- Ensures fulfillment of delivery requirements of operational targets within the team to drive long term sustainable business performance improvement, by identifying, designing, and implementing opportunities to improve.
APIGW Release Management
Torry Harris Business Solutions (India)
Bangalore
04.2018 - 04.2022
- Reviewed release plans, coordinated activities with project teams and stakeholders to ensure successful execution of releases.
- Developed, documented, and maintained software release processes that adhere to company standards and best practices.
- Conducted risk assessments for each release cycle and identified mitigation strategies as required.
- Coordinated user acceptance testing activities prior to production deployments.
System Associate
HDFC Bank Zonal Office
Gurgaon
04.2014 - 03.2018
- Supporting on various bank's Application tools and data management
- Rolling out of periodic MIS reports for all Business Parameters at Zone Level
- Using advance excel formula to generation various report from pan India level data.
Education
B. Tech - Information Technology
Institute of Technology and Management, Gorakhpur
01.2011
Diploma - Information Technology
Govt Girls Polytechnic, Gorakhpur
01.2008
Skills
- Operations Analysis
- Client Requirements Assessment
- Reporting capabilities
- Customer Relationship Management
- Process Improvement
Professional Enhancement
- Got Appreciation Start award from BT clients.
- Got best employee of the Quarter for two Quarters.
Professional Training Details
- AWS Cloud Essentials training certificate.
- Four Weeks Training in N.E.Railway.
Technical Expertise And Tools
Google Cloud APIGEE application, On-premises APIGEE Edge and infrastructure, Hybrid, Linux, Windows, HTML, Unix (Basic Commands), MS SQL Basics, AWS, Google cloud platform, Splunk, Grafana, Datadog, Dynatrace, Postman, JMeter, Jira, NG Auto-fix, Service Now, Confluence, Agile, Waterfall, Advance Microsoft Excel, Power Point, GIT, SVN Repository
Personal Information
- Date of Birth: 11/20/88
- Gender: Female
- Nationality: Indian
Languages
- English (Advanced)
- Hindi (Fluent)
Hobbies and Interests
- Member of Chinese dance group in Bristol, UK.
- Enjoy exploring various painting and craft styles in my free time.
- Involved in fundraising events for local charities and participating in community service projects.
Affiliations
- Tracking Fjords
- Social work and charity
- Meditation and Yoga
Accomplishments
- I got appreciation Start award from BT clients.
- I got best employee of the Quarter award for two different Quarters in my current company.
Certification
- AWS Cloud Essentials training certificate.
- Four Weeks Training in N.E.Railway.
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
API Consultant
Torry Harris Business Solutions (Europe) Ltd
05.2022 - Current
APIGW Release Management
Torry Harris Business Solutions (India)
04.2018 - 04.2022
System Associate
HDFC Bank Zonal Office
04.2014 - 03.2018
B. Tech - Information Technology
Institute of Technology and Management, Gorakhpur
Diploma - Information Technology
Govt Girls Polytechnic, Gorakhpur
- AWS Cloud Essentials training certificate.
- Four Weeks Training in N.E.Railway.
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