Summary
Overview
Work History
Skills
Projects
Education History - Graduation
Recognition
Personal Information
Websites
Timeline
Generic
Mythri G

Mythri G

Bangalore

Summary

System Integration engineer with 4+ years of experience, seeking assignments in challenging position where my skills and knowledge can contribute towards achieving organisational and personal goals.

My role involves providing technical and customer service support for a company's products. Assisting users with product issues and concerns and communicating steps to resolve problems. Identifying and analyzing problems with software and hardware, including failures, bugs and system issues. Providing L3/L2 Support to customers involve in the product deployment activities in DT/UAT/Production servers. Also, had relevant experience on product testing and API testing on REST client, Postman and SOAP UI. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.

Overview

4
4
years of professional experience

Work History

Support Engineer

Torry Harris Business Solutions
Bangalore
06.2021 - Current
  • Successfully resolved majority of customer technical issues within the first contact, exceeding the company's target of improving customer satisfaction.
  • Developed and implemented a comprehensive knowledge base system, resulting in a reduction in average resolution time and increased efficiency in troubleshooting.
  • Played a key role in the successful migration of a product in customer's infrastructure.
  • Development of automation scripts for taking regular backups of logs and data on production environments.
  • Involved in automating weekly API stat report generation scripts for consumers.
  • Building of docker images for the applications.
  • Deployment of applications on Kubernetes VMWare Cluster.
  • Collaborated with the product development team to identify and resolve recurring software bugs, leading to a decrease in customer-reported issues and improved product stability.
  • Develop and maintain application documentation.
  • Analyze requirements and design solutions.
  • Collection of client requirements, conduction of POC and setup build or deployment.
  • Addressing issues related to kubereneties deployment failures and ensuring seamless operational continuity.
  • Performed incident resolution, problem management, change management and other activities according to agreed SLAs.
  • Provided support for escalated production issues during business and after hours.
  • Coordinated with developers, production support, and clients to smooth out escalation and resolution processes.

Skills

  • Java
  • Tomcat Server
  • Nginx
  • MySQL
  • Mariadb
  • Logstash
  • Elastic Search
  • Filebeat
  • Redis
  • Docker
  • Kubernetes
  • API Gateway
  • AWS
  • Ansible
  • Shell Scripting

Projects

Digit Market API Manager, 1950 Days, Provides the API management solution that is used for exposure of many internal assets to the external developers. It provides key concepts like API Gateway, API Store, Integrated publisher and developer portal. oAuth server, monitoring and analytics module.

Education History - Graduation

B.E( Information science engineering ), Rajarajeshwari college of engineering, 2020, 7.1CGPA

Recognition

Star of the Quarter, Got recognition towards picking up the tasks quickly and analyzing the queries/concerns raised by consumers and closing them on time.

Personal Information

  • Total experience: 4 years, 1 months
  • Date of Birth: 27/07/98
  • Gender: Female

Timeline

Support Engineer

Torry Harris Business Solutions
06.2021 - Current

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Mythri G