Harshita Kharwal
West Delhi
Summary
A versatile professional with expertise in Interior Design Consulting, marketing communication, client relations, soft skills training, and vendor management. Creative and passionate, eager to learn and explore new ideas, combining creativity with a technical mindset. A motivated team player, ready to thrive in a challenging and dynamic environment, offering strong collaboration, interpersonal, and multitasking skills to add value to any organization.
Overview
18
18
years of professional experience
Work History
Interior Design Consultant & Marketing Communication
Creations Group
New Delhi
06.2023 - 10.2023
- Engaged in client meetings to assess requirements and produced drawings and mood boards to craft designs that are visually appealing and aesthetically pleasing
- Prepared plans including Electrical, RCP, Elevation, and Furniture working drawings
- Created leads by actively participating in events and business meetings, and represented the company at local and trade association gatherings to promote products
- Managed social media accounts and campaigns
- Improved average project profitability by optimizing resource allocation and material procurement
- Led a team of designers to complete room makeovers within a single quarter
- Increased market outreach by developing targeted email campaigns and conducting in-depth market research
Design Development and Operations
One Source Studio
New Delhi
03.2021 - 05.2023
- Responsible for generating innovative ideas for business growth by actively participating in business events and exhibitions
- Promoted the company's brand and services through diverse channels, including social media, email marketing, and public relations efforts
- Managed social media and coordinated with the agency to develop marketing collateral that promoted the company's brand image
- Worked closely with PR staff to develop and optimize online blogs, websites, and social media pages
- Pitch presentation (concept presentation & mood boards after project briefing from client)
- Conceptualized space planning and layout, and prepared corresponding working drawings
- Boosted client satisfaction by 30% by implementing a transparent project tracking system
- Managed a portfolio of 20 ongoing projects with an average duration of 6 months each
- Overseen design operations for 10 large-scale projects with budgets totaling $5 million
- Increased project completion rate by 15% through improved design workflows and resource allocation
Interior Designer
Dessign Destination
New Delhi
12.2017 - 04.2020
- Planned resources and specified material selections, including lighting and plumbing fixtures, wall finishes, and flooring to best suit the client's lifestyle
- Boosted client profits by 15% through innovative design solutions and space optimization
- Improved project ROI by reducing material costs by 10% using sustainable resources
- Managed design execution for over 100,000 sq ft of commercial space
- Increased project efficiency by 25% by leading cross-functional teams on design projects
- Increased client satisfaction ratings by 25% by improving design quality and client engagement processes
- Achieved a 20% reduction in project delivery times by streamlining design and approval processes
Marketing Communication Executive
Umang Realtech Pvt. Ltd. (A JV of Uppals Group & Indus Capital Partners, USA)
New Delhi
02.2013 - 06.2015
- Boosted leads by 25% by coordinating multiple marketing events that showcased products and services
- Collaborated with designers, copywriters and other professionals involved in the creation of marketing collateral
- Negotiated with vendors to obtain most cost-effective pricing for product distribution
- Recognized by management for providing exceptional customer service
Client Relationship Specialist
Floor and Furnishings India Pvt. Ltd.
Gurugram
03.2011 - 06.2012
- Customer Handling and Relationship Management and Resolve Problem being faced by customer
- Conducted trainings on customer service and increased customer satisfaction
- Provided soft skills training to sales staff in order to meet 100% quality
Floor Support (US Healthcare Insurance Collections)
Intelenet Global Services Pvt. Ltd.
New Delhi
11.2009 - 02.2011
- Enhanced customer satisfaction scores by 25% by developing a training program for effective conflict resolution
- Improved team performance by analyzing team data and collaborating with the team leader
Customer Care Executive (Telecom Process)
Convergys India Services Pvt. Ltd.
New Delhi
02.2006 - 12.2008
- Conducted training sessions on customer service, leading to increased customer satisfaction
- Delivered soft skills training to sales staff to achieve 100% quality standards
Education
Course in Mahavastu -
The Future University
New Delhi, IN01-2024
Higher Diploma in Interior Designing -
Academy of Applied Arts And NIESBUD (Ministry of Skill Development And Entrepreneurship)
New Delhi, IN01-2016
B.Com -
University of Delhi
New Delhi, IN01-2005
12th -
Cambridge Foundation School
New Delhi, IN01-2002
10th -
Cambridge Foundation School
New Delhi, IN01-2000
Skills
- Business Development
- Customer Relationship Management
- Interior Design
- Lead Generation
- Market Research
- Negotiation skills
Accomplishments
- Increased Client Satisfaction
- Expertise in delivering projects on time, within budget, and surpassing expectations in design quality and innovation
- Expanded Client Portfolio
- Expert in generating repeat business and referrals through exceptional service and strong client relationships
Timeline
Interior Design Consultant & Marketing Communication
Creations Group
06.2023 - 10.2023
Design Development and Operations
One Source Studio
03.2021 - 05.2023
Interior Designer
Dessign Destination
12.2017 - 04.2020
Marketing Communication Executive
Umang Realtech Pvt. Ltd. (A JV of Uppals Group & Indus Capital Partners, USA)
02.2013 - 06.2015
Client Relationship Specialist
Floor and Furnishings India Pvt. Ltd.
03.2011 - 06.2012
Floor Support (US Healthcare Insurance Collections)
Intelenet Global Services Pvt. Ltd.
11.2009 - 02.2011
Customer Care Executive (Telecom Process)
Convergys India Services Pvt. Ltd.
02.2006 - 12.2008
Course in Mahavastu -
The Future University
Higher Diploma in Interior Designing -
Academy of Applied Arts And NIESBUD (Ministry of Skill Development And Entrepreneurship)
B.Com -
University of Delhi
12th -
Cambridge Foundation School
10th -
Cambridge Foundation School
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