ITIL v4 Certified IT Professional with 12+ years of experience in IT service delivery, transition, and operations,. Proven expertise in managing end-to-end service management processes (Incident, Change, Problem), ensuring seamless transitions, and driving operational readiness across Storage, SAP SOM, and hybrid cloud environments. Adept at stakeholder management, ServiceNow reporting, driving service improvement plans, and mentoring support teams. Strong domain knowledge in infrastructure and application operations, aligning with COE and transition frameworks
Hi, I’m
Harshita Satish Mahishi
bangalore
Summary
Overview
13
years of professional experience
1
Certification
Work History
T-Systems
Associate Service Delivery Manager -Storage
10.2019 - Current
Job overview
- Administered Operations for backup & storage platforms, ensuring SLA-driven delivery across global accounts.
- Validated Critical Service Line and SLA reports
- Reconciled billing reports; recovered lost revenue via back-billing corrections.
- Managed ITIL practices across Change, Incident, and Problem Management; drove major incidents to closure with RCA documentation.
- Created service dashboards; presented weekly updates to stakeholders and clients.
- Hosted storage supplier review meetings, reported on KPIs, and ensured performance against contractual obligations.
- Supported VWS billing and SAP SOM operations; managed escalations and coordinated with cross-functional teams.
- Led “Back to Green” projects and contributed to the Service Delivery COE.
Accenture
Senior Storage Administrator
05.2018 - 04.2019
Job overview
- Worked on multiple projects, administrating storage
- Performed FLI migration from EMC VMAX to NetApp.
- Managed LUN allocation, SAN zoning on Cisco switches, DR drills, and ONTAP upgrades.
- Created CRs/incidents for maintenance; resolved issues related to storage and shares.
- Engaged in troubleshooting, root cause analysis, vendor coordination.
- Provisioning storage to new hosts and expansion of existing storage as per the requirement
- Collaborated with vendors for bug fixes, improving uptime and performance.
Convergys
Technical Support Engineer – Storage
02.2016 - 05.2018
Job overview
- Configured NetApp clustered Data ONTAP; SnapMirror replication; storage provisioning.
- Addressed hardware issues performed ONTAP upgrades.
- Supported CIFS/NFS exports, RAID, zoning, bug tracking, and escalations.
- Solving cabling configuration issue with NetApp FAS controllers and disk shelves
- NetApp performance tune-up, Health checkup & fixing the alerts
- LUN creation, LUN mapping with Knowledge on ICSCI, FC/FCoE
- Diagnosing and troubleshooting technical issues related to NetApp FAS filers.
- Created Aggregates, Volume, Qtrees, Vlans, Ifgroups, VFiler's, CIFS Shares and NFS Exports.
- Configured Snap Mirror on NetApp filer for Data Replication to remote/local sites.
- Knowledge on RAID levels.
- Performed software upgrades for disk, disk shelves, RLM and Ontap.
- Perform regular hardware maintenance and upgrades along with Ontap upgrades at customer environments
Hewlett Packard
System Administrator Level 2
10.2012 - 12.2015
Job overview
- Supported enterprise Active Directory operations, SAP workflows, and user provisioning.
- Troubleshot issues across Microsoft applications and managed escalations.
- Executed lean improvement initiatives; contributed to process documentation and team training.
Education
VIT Koramangala
Bachelors of Engineering from Telecommunications
01.2012
University Overview
Vijaya Composite Pre University College
Pre University from PCME
01.2008
University Overview
Skills
- TIL v4, Service Management (Incident, Change, Problem)
- ServiceNow Dashboards & Reporting
- Root Cause Analysis, RCA Documentation
- Release & Change Management (RFC lifecycle)
- SLA/KPI Monitoring, Reporting & Optimization
- Process Standardization, SOP Documentation
- DR Drills, Risk Management, CAB Coordination
- Storage & Backup Technologies (NetApp, EMC, Isilon)
- SAP SOM (Sales Order Management) & Billing
- MS Office Suite, Active Directory, HPSM, LUUM
Certification
ITILv4 Management Professional Certified
Six Sigma Awareness
Agile Awareness
Disclaimer
Disclaimer
I hereby declare that the above statements are correct and true to the best of my knowledge. Harshita Mahishi Associate Service Delivery Manager T-systemsTimeline
Associate Service Delivery Manager -Storage
T-Systems
10.2019 - Current
Senior Storage Administrator
Accenture
05.2018 - 04.2019
Technical Support Engineer – Storage
Convergys
02.2016 - 05.2018
System Administrator Level 2
Hewlett Packard
10.2012 - 12.2015
Vijaya Composite Pre University College
Pre University from PCME
VIT Koramangala
Bachelors of Engineering from Telecommunications
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