Harshita Sharma
Operations Coordinator
Gurgaon
Summary
Forward-thinking operations coordinator in the IT industry with a strong set of interpersonal, organizational, and time management skills. Expertise in analyzing key market indicators to develop effective strategies for pricing, repairing, and negotiating offers. Highly proficient in using ServiceNow to streamline operations. Prioritizes building strong relationships with existing clients and consistently proposes solutions that align with their objectives.
Overview
6
6
years of professional experience
Work History
Operations Coordinator (IT)
Brickred
08.2024 - Current
- Handling a team of 23 people and managing Microsoft as a client.
- Implemented IT Asset Management best practices, reducing IT expenditure.
- Transformed end-to-end software asset management, improving operational efficiency.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Managing project schedules and ensuring timely completion of project milestones.
- Collaborating with cross-functional teams to ensure project success.
- Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
- Worked with vendors to make purchases and reconcile invoices.
Associate Software Engineer
Capgemini
11.2020 - 01.2023
- Technical knowledge of Cisco and Checkpoint network and security solutions
- Hands on experience with the remediation of security vulnerabilities (e.g. OS/Application Patching, Server upgrades).
- Supporting the Vulnerability Management team, effectively driving team strategy, goals, and performance objectives.
- Knowledge of patch management and vulnerability remediation strategies.
- Worked alongside PMs with the customer to give brief about the product and help them expedite ordering process.
- Checked configuration files and logs to uncover root causes of problems.
- Worked closely with global customers spanning to troubleshoot software problems.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Worked on Linux systems which includes various operations like user management, process management and worked on various performances related issues.
- Patched and upgraded long running environment for our clients.
- Resolved or escalated problem tickets to resolve user issues.
- Managed over 250 Virtual servers and over 50 hardware Servers.
Technical Support Consultant
TrinIT
01.2019 - 06.2020
- Provided Tier 1 IT support to Technical (Linux ) users through call support services.
- Managed high levels of call flow and responded to System technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Provided On call support to the customers who were in EMEA region.
- Created KB articles for re-occurring issues
- Used to Monitor the system health for our Client Linux VM's
- Deployed VM's for our customer in staging as well as Development infrastructure
Education
B.tech - Computer Science
Rajasthan Technical University
12th - PCM
CBSE
10th -
CBSE
Skills
Strategic planning
Vendor engagement
Employee database management
Operational management
Inventory coordination
Operations management
Scheduling management
Supply ordering
Timeline
Operations Coordinator (IT)
Brickred
08.2024 - Current
Associate Software Engineer
Capgemini
11.2020 - 01.2023
Technical Support Consultant
TrinIT
01.2019 - 06.2020
B.tech - Computer Science
Rajasthan Technical University
12th - PCM
CBSE
10th -
CBSE
Similar Profiles
Zykerian TaylorZykerian Taylor
Associate Analyst at BrickRed SystemsAssociate Analyst at BrickRed Systems
Zaid AhmedZaid Ahmed
Senior Manager at QuantumBit Technologies Pvt. Ltd. (Geekster.in)Senior Manager at QuantumBit Technologies Pvt. Ltd. (Geekster.in)
Srishti SrivastavaSrishti Srivastava
Chief of Staff at Oikos ventures Pvt.LtdChief of Staff at Oikos ventures Pvt.Ltd