Harshita Tayal
Gurgaon
Summary
Dynamic Key Account Manager with a proven track record at QUYTECH, generating $117,000 in revenue. Expert in client management and strategic thinking, adept at enhancing customer satisfaction and retention. Skilled in CRM maintenance and project coordination, driving successful outcomes through effective communication and collaboration with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Key Account Manager
QUYTECH
06.2024 - Current
- Generated $117,000 in revenue through new deals and expanded services for existing clients.
- Managed key client relationships, improving customer satisfaction and retention rates.
- Managed 25+ client accounts, including 5–6 enterprise clients and several startup clients.
- Identify new opportunities for additional services or project enhancements with existing clients.
- Resolved client escalations and urgent issues promptly, strengthening client relationships.
- Conducted regular client calls and project update meetings to keep clients informed about progress and timelines.
- Ensured proper communication between clients and internal teams so that projects moved smoothly and deadlines were met.
- Coordinated with development, design, and QA teams whenever required to ensure project updates and smooth delivery.
- Worked closely with project coordinators and project managers to track the progress of multiple ongoing software projects.
BDM
EZULIX
07.2023 - 06.2024
- Generated 25+ qualified leads per month using LinkedIn Sales Navigator, Apollo.io, Lusha and many similar platforms
- Conducted 15+ product demonstrations and client meetings, achieving a 15–18% lead-to-client conversion rate.
- Collaborated with delivery teams to translate client requirements into project scopes and timelines.
- Maintained CRM pipelines, tracking sales progress and deal stages to provide accurate revenue forecasts.
- Collaborated with delivery teams to translate client requirements into project scopes and timelines.
- Supported project initiation by gathering requirements and documenting them for development teams, facilitating clear project scopes.
BD
HUEFRAME
11.2021 - 06.2023
- Acquired 60+ new clients in digital marketing and IT service sectors, driving business growth.
- Achieved monthly sales targets and supported revenue growth through targeted client engagement strategies.
- Managed sales cycle from lead generation through client onboarding and project kick-off, ensuring seamless transitions.
- Conducted market research and outreach campaigns to expand the company’s presence in new business segments.
- Coordinated with internal project teams to ensure smooth project initiation and requirement clarity.
- Maintained detailed CRM records and tracked 40+ active opportunities in the sales pipeline.
Catalogue Analyst
INTELLECT
03.2020 - 11.2021
- Reviewed and verified 200+ product catalogues per month to ensure accuracy, compliance, and quality standards.
- Identified discrepancies in pricing, product specifications, and documentation, improving catalogue accuracy by 30%.
- Coordinated with CRM and operations teams to resolve seller queries and streamline product approval processes.
- Maintained detailed compliance documentation and records, ensuring adherence to strict turnaround timelines.
- Compared competitor products and pricing, enhancing market competitiveness and optimizing catalogue offerings.
BD
EXCEL EVENTS
04.2019 - 02.2020
- Managed social media promotions and client outreach campaigns, generating leads for event services.
- Managed social media promotion and client outreach campaigns to generate leads for event services.
- Coordinated with vendors and internal teams to plan logistics for multiple corporate and private events.
- Tracked product costing, negotiated with vendors, and managed inventory for successful event execution.
- Supported post-event client engagement and collected feedback to enhance service delivery and client satisfaction.
Education
B.Tech - ComputerScienceand Engineering
N G F College of Engineering And Technology
Palwal, Haryana06-2020
Class 12th -
K C M Sr Sec School
Hodal, Haryana03-2016
Class 10th -
K C M Sr Sec School
Hodal, Haryana03-2014
Skills
- Account management
- Client management
- Sales negotiations
- Account retention
- Revenue generation
- Project coordination
- CRM maintenance
- HubSpot CRM
- LinkedIn Sales Navigator
- Apolloio
- Lusha
- CRM software
- Jira
- Basecamp
- Slack
- Upwork
- Problem solving
- Strategic thinking
- Effective communication
- Team collaboration
- Customer feedback
- CRM software
Hobbies and Interests
- Enjoy listening to people’s life experiences and stories
- Watching fantasy and adventure series
- Networking and meeting new people
- Spending time with family and friends
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Key Account Manager
QUYTECH
06.2024 - Current
BDM
EZULIX
07.2023 - 06.2024
BD
HUEFRAME
11.2021 - 06.2023
Catalogue Analyst
INTELLECT
03.2020 - 11.2021
BD
EXCEL EVENTS
04.2019 - 02.2020
B.Tech - ComputerScienceand Engineering
N G F College of Engineering And Technology
Class 12th -
K C M Sr Sec School
Class 10th -
K C M Sr Sec School