Hi, I’m
HARSHITHA H
ASSISTANT MANAGER @ ICICI BANK
Mysore
Overview
4
years of professional experience
2
years of post-secondary education
Work History
ICICI BANK LTD Bangalore
Assistant Manager
09.2022 - Current
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
AIMS CONSULTANCY Mysore
SR Client Relationship Manager
11.2021 - 05.2022
Job overview
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Educated employees on company policy and kept employee handbook current.
THE MERAMysore
Operations Manager
04.2019 - 08.2021
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Negotiated with vendors to achieve most favorable terms.
Education
ST Josephs College Mysore
B COM
06.2017 - 05.2019
Clinical CosmetologistILAMED
CLINICAL COSMETOLOGY
04.2001
Skills
Strategic planning
Business administration
Recruiting and interviewing
Employee performance evaluations
Financial Management
Business planning
Business Development
Project Management
Training
Operations management
Timeline
Assistant Manager
ICICI BANK LTD
09.2022 - Current
SR Client Relationship Manager
AIMS CONSULTANCY
11.2021 - 05.2022
Operations Manager
THE MERA
04.2019 - 08.2021
ST Josephs College
B COM
06.2017 - 05.2019
Clinical Cosmetologist
CLINICAL COSMETOLOGY
04.2001