Hi, I’m
HARSHITHA H
ASSISTANT MANAGER @ ICICI BANK
Mysore
Overview
4
years of professional experience
2
years of post-secondary education
Work History
ICICI BANK LTD Bangalore
Assistant Manager
09.2022 - Current
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
AIMS CONSULTANCY Mysore
SR Client Relationship Manager
11.2021 - 05.2022
Job overview
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Educated employees on company policy and kept employee handbook current.
THE MERAMysore
Operations Manager
04.2019 - 08.2021
Job overview
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Negotiated with vendors to achieve most favorable terms.
Education
ST Josephs College Mysore
B COM
06.2017 - 05.2019
Clinical CosmetologistILAMED
CLINICAL COSMETOLOGY
04.2001
Skills
Strategic planning
undefinedTimeline
Assistant Manager
ICICI BANK LTD
09.2022 - Current
SR Client Relationship Manager
AIMS CONSULTANCY
11.2021 - 05.2022
Operations Manager
THE MERA
04.2019 - 08.2021
ST Josephs College
B COM
06.2017 - 05.2019
Clinical Cosmetologist
CLINICAL COSMETOLOGY
04.2001