Internet Surfing
Harshitha KP
Associate Customer Support
Bengaluru
Summary
Results-driven professional with 1 year of experience in Voice Process, Inside Sales, and Outbound Sales. Expertise in lead generation, cold calling, and customer relationship management, consistently achieving sales targets. Holds a Bachelor of Engineering in Computer Science, equipped with strong communication, negotiation, and problem-solving skills.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Customer Support Associate
Tech Mahindra
08.2025 - Current
- Managed customer interactions via voice support, ensuring adherence to high service quality standards.
- Maintained excellent customer satisfaction by providing accurate information and support.
- Handled customer interactions through voice support while maintaining high service quality.
- Demonstrated strong communication, customer handling, and problem-solving skills.
- Collaborated with internal teams to facilitate timely and effective issue resolution.
- Achieved daily productivity and quality targets consistently.
- Followed company quality standards, compliance policies, and process guidelines.
- Exhibited strong communication and problem-solving skills to enhance customer experience.
Education
Bachelor of Engineering - Computer Science
Krishna Government Engineering College , KR Pet , Mandya
Mandya, India 04.2001 -
Diploma - Computer Science And Engineering
Smt LV Govt Polytechnic , Hassan
Hassan, India 04.2001 -
Skills
Voice support
Customer service
Problem-solving
Teamwork and Collaboration
Leadership
Issue resolution
Interests
Travelling
Listening Music
Timeline
Customer Support Associate
Tech Mahindra
08.2025 - Current
Bachelor of Engineering - Computer Science
Krishna Government Engineering College , KR Pet , Mandya
04.2001 -
Diploma - Computer Science And Engineering
Smt LV Govt Polytechnic , Hassan
04.2001 -