Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aditya Singh Thakur

Summary

Dedicated and results-driven technical support engineer with 2 years of experience and a passion for leveraging technology to optimize processes and drive efficiency. Excels in dynamic environments and thrives on challenges.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
10
10
Certifications

Work History

Associate Technical Support

Tech Mahindra
11.2023 - Current
  • Identified issues with networking devices and provided support over phone
  • Experienced professional with a demonstrated history of working in dynamic environment
  • Provided support to domestic customers based in Southern Cities of India
  • Analyzed issues with modem, routers, Wi-Fi Range Extenders
  • Co-ordinated with various departments to escalate complex issues
  • Worked with supervisor closely to observe issues and deliver excellence continuously.

System Administrator

Surya Data Management and Network Technologies Private Limited
03.2023 - 10.2023
  • Utilized Bomgar Representative Console to take remote control of client systems
  • Troubleshooted various dynamic issues related to software and hardware
  • Created and maintained accounts of customers in Azure Active Directory
  • Responsible for maintaining uptime, efficiency and reliable operations
  • Configured various applications used by customers over remote desktop.

Network and Cybersecurity Engineer

Indo-Sakura Software Private Limited
9 2022 - 11.2022
  • Learned Cybersecurity and Ethical Hacking under a trained leader
  • Analyzed network traffic using Wireshark
  • Utilized Kali Linux to perform hacking in controlled environment under expert supervision
  • Utilized Google Search Engine to identify hidden cameras and security risks.

Education

Information Technology (IT) -

Chandigarh Group of Colleges
06.2018 - 05.2022

12th, PCMB - undefined

Kendriya Vidyalaya NTPC Dibiyapur
05.2022 - 05.2022

10th, Science - undefined

Kendriya Vidyalaya
05.2018 - 05.2018

Skills

Voice Support

Certification

Authored Men's Lifestyle Simplified -> Published on 1 June, 2021

Timeline

Associate Technical Support

Tech Mahindra
11.2023 - Current

System Administrator

Surya Data Management and Network Technologies Private Limited
03.2023 - 10.2023

12th, PCMB - undefined

Kendriya Vidyalaya NTPC Dibiyapur
05.2022 - 05.2022

Information Technology (IT) -

Chandigarh Group of Colleges
06.2018 - 05.2022

10th, Science - undefined

Kendriya Vidyalaya
05.2018 - 05.2018

Network and Cybersecurity Engineer

Indo-Sakura Software Private Limited
9 2022 - 11.2022

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Aditya Singh Thakur