Harshitha R

• Lead end-to-end project management for localization workflows including dubbing, subtitling, and media deliveries across major clients such as Netflix, Disney, Amazon, Lionsgate, MGM, and YouTube.
• Act as the primary point of contact for clients, proactively addressing issues, providing status updates, and aligning deliverables with evolving client expectations.
• Designed and implemented streamlined workflows for YouTube projects in collaboration with AD, VP, and SVP, contributing to expanded project intake and client trust.
• Developed training documentation to support onboarding and standardize complex processes for new workflows.
• Analyzed performance metrics to identify areas for improvement in project execution and delivery.
• Collaborated with stakeholders to define project scope, requirements, and deliverables for successful outcomes.
• Managed budgets and resources strategically to maximize efficiency while minimizing costs.
• Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
• Created comprehensive documentation for each phase of the project life cycle, ensuring all relevant information was easily accessible for future reference or audits.
• Coordinated with finance department to deliver timely billing for milestone events during project development.
• Identified potential risks and developed mitigation strategies to minimize impact on project success.
• Managed full-cycle project development execution, maintaining strict quality control parameters throughout.

Keeping a tab on all fraudulent activities occurring on the various marketplaces of amazon.

• Checking the debts/ charge-back calculations by various customers so as to not let the company suffer a loss.
• Be sharp and shrewd on taking quick decisions based on the real-time Assessment without causing an error and maintain quality of 100%.

• End to end customer support for Expedia and Ebookers UK
• Providing UK customers travel support.

• Payment collection from energy Australia clients who were due on bills.
• Disconnection and re-connection of energy supply.
• Providing Payment plans.
• Collection of payments from clients.
• For Pearson accounts payable and receivable.
• Sending bills through mail and calls.