Harshitha Vaddineni

Results-driven Quality Analyst at Accenture Solutions Pvt. Ltd., skilled in root-cause analysis and data validation. Enhanced operational efficiency through targeted solutions and continuous improvement initiatives. Proven ability to collaborate effectively with cross-functional teams, ensuring quality processes meet user needs and drive productivity. Committed to delivering impactful quality improvements.

Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Key Achievements:
• Improved audit accuracy by 15% through consistent feedback and corrective action plans.

Quality Associate:
Accenture Solutions Pvt. Ltd. | September 2021 – October 2023
• Audited cases to ensure compliance with quality guidelines and performance benchmarks.
• Conducted training sessions and performance assessments for agents, identifying skill gaps and implementing
improvement plans.
• Provided actionable feedback to enhance team productivity and reduce escalation rates.
• Collaborated with leadership to streamline processes, ensuring efficient issue resolution and adherence to SLAs.
• Achieved zero escalations overall tenure.

• Successfully increased overall team quality scores by 10%.

Reviewer

Accenture Solutions Pvt. Ltd, TnS Project for Google Maps (GDO) | June 2019 – September 2021

• Evaluated Google My Business (GMB) requests, ensuring compliance with Google’s policies.

• Reviewed User-Generated Content (UGC) for relevance and quality.

• Resolved client concerns and escalated issues, ensuring quick and effective solutions.

Key Achievements:

• Maintained 100% compliance with turnaround time (TAT) and quality goals.

Key Skills

• Quality Assurance & Audits: Process Audits, KPI Evaluation, Audit Reporting

• Process Improvement: Root Cause Analysis (RCA), Corrective Action Implementation

• Tools & Technologies: Google Suite, MS Excel, PowerPoint, Workflow Management Systems

• Training & Performance Management: Knowledge Assessments, Feedback Mechanisms, Coaching

• Soft Skills: Communication, Analytical Thinking, Team Leadership

• Collaborated with team of [Number] in the development of [Project name].