Summary
Overview
Work History
Education
Skills
Timeline
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HARSH KUMAR GUPTA

HARSH KUMAR GUPTA

Bengaluru

Summary

Resourceful Business Manager with strengths in customer service and reorganizing business teams and culture. Amiable, sharp and hard-working team player. Proven success in cultivating, fostering and leveraging customer relationships. Goal-oriented Business Manager dedicated to meeting team performance objectives and achieving set targets. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

5
5
years of professional experience

Work History

Business Manager

Bluebear Technologies Pvt. Ltd. (Propelld)
Bengaluru
01.2023 - Current
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Organized meetings with stakeholders (B2B) to discuss objectives, challenges, key pain areas, and improvement scope.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Designed strategies for improving the quality of services provided by the organization.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Leading a team of more than twenty five Operations Executives (B2C) with 2 KAMs, I orchestrated cohesive efforts to execute strategies that drive growth and revenue. We achieved a remarkable increase of more than 30% in customer retention.
  • Driving a revenue of 23Cr+ monthly.
  • Handling more than 15 portfolio accounts with premium institutes/merchants like Upgrad, Scaler, GreatLearning, Simplilearn, etc.

Key Account Manager

Bluebear Technologies Pvt. Ltd. (Propelld)
Bengaluru
09.2022 - 12.2022
  • Had ample opportunities to make a significant impact on the company's growth and success.
  • Demonstrated expertise in business operations, sales management, and strategic planning, resulting in substantial improvements in sales, client acquisition, and overall profitability.
  • Streamlined business operations to ensure the delivery of high quality products to customers. This emphasis on quality not only enhanced customer satisfaction but also contributed to improved product delivery efficiency and reduced turnaround times.
  • Prompt and efficiently addressed client concerns (B2B), re-enforcing the confidence in the services and strengthening the partnerships. In addition, adept negotiation skills were instrumental in securing contracts with new business accounts, ensuring favorable terms and long-term loyalty.
  • As a Key Account Manager at Propelld was marked by a series of achievements that contributed to the company's growth, improved client relationships, enhanced operational efficiency, and increased profitability. Multifaceted developed skills in strategic planning, sales management, team leadership, and client relationship management were pivotal in driving these positive outcomes.
  • Applied excellent negotiation, upselling, and sales techniques to maximize revenue.

Team Manager

VEDANTU INNOVATIONS Pvt Ltd
Bengaluru
01.2021 - 08.2022
  • Tracking of assigned accounts to identify outstanding debts & plot the course of action to recovery
  • Achievement of Cash Collection by Team Targets
  • Achievement of unique user retention by Team to maintain MOM core user retention targets
  • Monitor Team's productivity for day-to-day on business outcomes
  • Mentored the team on key pain areas for better productivity & performance on a regular basis
  • Identified gaps in the system and recommended significant solutions
  • Achieved MOM cash collection & MOM User Retention targets as a team
  • Played significant role in productivity & compliance as per business requirements

Retention Executive

VEDANTU INNOVATIONS Pvt. Ltd.
Bengaluru
09.2019 - 12.2020
  • Achieved MOM cash collection & MOM User Retention targets.
  • Productivity & Compliance as per business requirements.
  • Understood & Resolved student concerns and improved the process.

Education

B.Tech - Mechanical Engineering

RTC Institute Of Technology
Ranchi, JH
2019

Intermediate - Science (PCM)

ST. Xavier's College
Ranchi, JH
2015

Skills

  • Business Development
  • Business Analyst
  • Customer Service Operations
  • Fintech Operations
  • Escalations Management
  • Operations Management
  • MIS Knowledge
  • C, C, Python, CAD, MS Office, Excel

Timeline

Business Manager

Bluebear Technologies Pvt. Ltd. (Propelld)
01.2023 - Current

Key Account Manager

Bluebear Technologies Pvt. Ltd. (Propelld)
09.2022 - 12.2022

Team Manager

VEDANTU INNOVATIONS Pvt Ltd
01.2021 - 08.2022

Retention Executive

VEDANTU INNOVATIONS Pvt. Ltd.
09.2019 - 12.2020

B.Tech - Mechanical Engineering

RTC Institute Of Technology

Intermediate - Science (PCM)

ST. Xavier's College

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HARSH KUMAR GUPTA