HARSHNI J

· Possessing specialist knowledge of operating systems, devices, applications and software

· Providing technical support to teams within the organization, and to external clients when required

· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

· Maintaining and updating technical documents and procedures and

identifying and resolving technical issues

· Delivering regular and customized training to teams within the business

· Preparing maintenance plans and upgrading schedules for the organization’s systems

· Developing reports for teams across the business.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• 
  

• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
• Used sales force and finacle to perform credit appraisals, document verification and loan approvals.