Harsh Pal

• Managed daily department operations, coordinating work across staff and consultants.
• Improve departmental efficiency and productivity through specific strategy and workflow updates.
• Collaborate with interdepartmental teams to streamline processes and communication lines.
• Deliver high level patient service to support ongoing relationship building efforts.
• Pioneered customer experience strategies, elevating satisfaction levels and bolstering loyalty.
• Reviewed and optimised operational policies, aligning procedures with best practices and industry standards.
• Facilitated training programmes for senior management, enhancing leadership skills and promoting a culture of continuous improvement.

Designed and delivered social impact activities supporting mental health sector team.

Analyzed program event and workshop impacts within community.

Implemented and monitored social impact framework for consistent workplace practice.

Curate relevant content and manage website updates to support engagement.

Attend conferences and meetings to engage councils and stakeholders for initiatives.

Engaged stakeholders across diverse cultures to support mental health initiatives and needs.

• Analysed operational improvements against KPIs to measure progress.

Deliver high-quality customer service alongside daily fuel facility operations.

Lead visual merchandising by coordinating product layout for promotional displays.

Train and mentor new and existing staff to meet operational standards.

Maintain inventory levels through periodic stocktaking and accurate stock replenishment processes.

Resolve customer complaints promptly to maintain consistent, high service quality.

Build strong relationships with key stakeholders across multiple company sites.

Oversee inventory ordering for fuel service supplies to remain available.

Operate POS system and complete accurate cash handling daily closeouts.

• Conducted regular performance reviews, providing constructive feedback and personal development plans to team members.
• Trained new staff on company policies, product knowledge, and customer service best practices, ensuring high-quality service.
• Addressed performance issues within the team through targeted training and one-to-one coaching, improving individual and team output.
• Prepared and delivered reports on team performance, customer feedback, and service improvement strategies to senior leadership.

• Supervised team of 10 staff, delivering training and feedback on service standards.
• Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
• Resolved escalated customer complaints with diplomacy, ensuring swift and agreeable solutions.
• Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
• Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
• Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
• Arranged and rearranged indoor and outdoor restaurant and functions furniture to suit business needs and customer requests.
• Enforced high standards of health and safety to reduce risks of injuries and accidents.
• Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
• Analysed sales data to identify popular items and adjusted menu offerings to increase profitability.