Summary
Overview
Work History
Education
Skills
Timeline
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HARSH RANJAN

New Delhi

Summary

Dynamic and solutions-oriented Technology Consultant with proven expertise in delivering end-to-end digital transformation initiatives across sectors. Experienced in aligning technology with business objectives, conducting gap analysis, and building digital roadmaps for enterprise clients. Strong background in stakeholder management, agile delivery, and business process optimization. Proficient in leveraging tools like JIRA, Figma, Tableau, and Power BI to drive measurable outcomes. Adept at translating complex requirements into scalable, user-centric solutions. Holds an MBA in Digital Transformation and certified in Associate Product Management, blending strategic vision with hands-on execution.

Overview

8
8
years of professional experience

Work History

Technology Consultant and Digital Transformation

Ernst & Young
07.2024 - 06.2025
  • Addressed client enquiries promptly and professionally, ensuring accurate information delivery and achieving a 95%+ issue resolution rate within defined SLAs.
  • Maintained strong customer relationships by providing proactive support, understanding evolving client needs, and consistently driving high client satisfaction scores.
  • Collaborated with QA teams to uphold software quality through structured UAT coordination, defect tracking, and feedback management, resulting in a 20% reduction in post-release issues.
  • Prepared and presented detailed performance reports and insights for stakeholders, identifying trends, improvement areas, and actionable recommendations to support strategic decisions.
  • Developed and delivered business updates, project progress reports, and solution proposals during client and internal meetings, effectively communicating milestones and aligning on deliverables.
  • Supported project roll-ons and transitions by coordinating resource alignment, onboarding, and execution planning, ensuring smooth handovers and minimal operational disruption

Social Media Marketing and Talent Acquisition

Cygnus A.D. Management Consulting LLP
04.2023 - 06.2023
  • Executed targeted social media marketing and employer branding campaigns across LinkedIn, Instagram, and Facebook, resulting in a 40% increase in qualified candidate engagement and enhanced overall brand visibility.
  • Designed and maintained the company website using WiX, optimizing navigation and content presentation to improve user experience and boost lead generation by 25% from both clients and job seekers.
  • Managed end-to-end recruitment processes, including job postings, candidate sourcing, resume screening, and interview scheduling via LinkedIn Recruiter and job boards, leading to a 30% reduction in time-to-hire.
  • Collected and analyzed client and candidate feedback to refine recruitment strategies and enhance employer branding initiatives, contributing to a 20% improvement in candidate satisfaction scores.

Electrical Engineering Intern

NATIONAL THERMAL POWER CORPORATION
05.2017 - 06.2017
  • Observed and analyzed real-time turbine and power grid operations, developing a strong understanding of power generation, load distribution, and grid stability processes.
  • Assisted in the maintenance and inspection of transformers and substations, supporting equipment testing and fault detection to help maintain 99% operational uptime.
  • Gained hands-on exposure to SCADA system workflows, including monitoring, data logging, and control interface operations for efficient plant performance.
  • Documented preventive maintenance procedures and monitored key plant parameters such as voltage, current, and frequency, ensuring compliance with safety and reliability standards.

Education

MBA - Digital Transformation

NARSEE MONJEE INSTITUTE OF MANAGEMENT
Mumbai, India
03-2024

Bachelor of Technology - Electrical Engineering

JAMIA MILLIA ISLAMIA CENTRAL UNIVERSITY
New Delhi, India
06-2019

Skills

  • Digital Transformation

  • Business Analysis

  • Stakeholder Management

  • Change Management

  • Project Management / Agile Delivery

  • Process Improvement & Optimization

  • Business Process Mapping

  • Client Relationship Management

  • Power BI / Data Visualization

  • JIRA / Confluence / Figma

Timeline

Technology Consultant and Digital Transformation

Ernst & Young
07.2024 - 06.2025

Social Media Marketing and Talent Acquisition

Cygnus A.D. Management Consulting LLP
04.2023 - 06.2023

Electrical Engineering Intern

NATIONAL THERMAL POWER CORPORATION
05.2017 - 06.2017

MBA - Digital Transformation

NARSEE MONJEE INSTITUTE OF MANAGEMENT

Bachelor of Technology - Electrical Engineering

JAMIA MILLIA ISLAMIA CENTRAL UNIVERSITY

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