HARSHUL SRIVASTAVA
branch operations manager
Lucknow
Summary
Looking for an opportunity to utilize my skills for the growth of organization and self-growth.
Responsible for Cross Sell & enhancing relationship with existing customers Customer service to ensure their issues get resolved within TAT. Deepening of existing Current account & saving account relationships Generation of referrals from internal database Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts Achieving credit card targets on monthly basis to meet the branch annual sales target
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Branch Operations Manager
Utkarsh Small Finance Bank
04.2024 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Trained employees on proper procedures and strategies to improve productivity.
Branch Operation Head
Axis Bank Limited
12.2023 - 03.2024
- Ensuring that the financial of the branch are under control and the branch adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms at all times
- Handling operation team with full efficiency to ensure their performance on overall parameters
- Monitoring the responsibilities and Performance of Client Service Managers, conceptualizing & implementing competent strategies in coordination with the Branch Manager and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services
- Minimizing the Risk Associated with the financial transactions by checking the Risk Score of the Customer in an Internal Application
- The Track of GL(General Ledger) which consist of CA, SA, FD Balances and reporting it to the Branch Manager at EOD
- Co-coordinating with the IFM Team and IT Team for Repairs and Maintenance of Infrastructure and the Assets mapped to the Branch respectively
- Authorization of all the cash and Non cash transaction vouchers
- Accountable for the Service Rejections and Ac Cross sell of savings, current accounts, Fixed deposits and TPP products
- Responsible for dealing with external and internal auditors and inspections and compliance
- Handling Customers Request and Escalations at Branch
- Ensuring all the requests received at branch from the customers are executed with in the TAT (Turnaround Time) by checking the daily vouchers and Service Requests received at branch
SDM Authorizer
Indusind Bank Limited
05.2022 - 12.2023
- Authorizing NEFT/RTGS, Fund transfer, Authorization of FD/RD
- Ensuring customer queries get properly resolved within TAT
- Managing all banking operations and dealt with customer service issues
- Reference generation through existing clients
- Compliance reviews
- Processing of all the AOF at branch end
Assistant Manager
HDFC Bank Limited
09.2019 - 05.2022
- Had managed teller counter from 30 sep 2019 to 31 may 2020
- Managing PBWD desk effectively, carrying work in the relevant product and process circulars with timely execution
- Ensured customer query gets properly resolved properly and within TAT
- Reference generation through existing clients
- Account retention & handling account deliverables
- Providing quality services to customers so that they become loyal for the bank and able to cross sell them
- Authorizing NEFT/RTGS , Fund transfer , booking , cancellation & liquidation of FD/RD/DD/MC
- Achieving sales target given by the management on monthly basis and qualifying star excellence service award month on month
Credit Card Branch Sales Executive
HDB Financial Services
06.2017 - 09.2019
- Responsible for Cross Sell & enhancing relationship with existing customers
- Customer service to ensure their issues get resolved within TAT
- Deepening of existing Current account & saving account relationships
- Generation of referrals from internal database
- Enhance the value of existing accounts of Current account & saving account customers
- Retention of accounts
- Achieving credit card targets on monthly basis to meet the branch annual sales target
Education
Bachelor of Commerce -
Lucknow University
Intermediate - undefined
U. P Board
High school - undefined
U.P Board
Skills
Complaint resolution management
Developing management information systems
Achievement focused
Strategic development
Regulatory compliance reviews
Operational leadership in branches
Certification
IRDA Qualified, 2020
Activities
- Got Top performer award in 2018 at RNR function organized by HDFC.
- Event organizer for the Annual Day Function in School.
- Participated in various cultural activities in college.
- Got gold medal in table tennis tournament of district level.
Disclaimer
I hereby declare that the above cited information is true to the best of my knowledge and belief, if given chance, I can prove myself.
Timeline
Branch Operations Manager
Utkarsh Small Finance Bank
04.2024 - Current
Branch Operation Head
Axis Bank Limited
12.2023 - 03.2024
SDM Authorizer
Indusind Bank Limited
05.2022 - 12.2023
Assistant Manager
HDFC Bank Limited
09.2019 - 05.2022
Credit Card Branch Sales Executive
HDB Financial Services
06.2017 - 09.2019
Intermediate - undefined
U. P Board
High school - undefined
U.P Board
Bachelor of Commerce -
Lucknow University
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