Hi, I’m
Harsh Vardhan Jain
Bengaluru
Summary
Innovative Individual with 7+ years of experience willing to make appropriate recommendations for handling priority incidents. Seasoned professional at mentoring staff, coordinating with leadership and driving continual improvements based on performance results. Effective motivator focused on meeting goals on time while maintaining accuracy.
Overview
8
years of professional experience
1
Certification
Work History
SAP AribaBengaluru
Team Captain, Critical Incident Support
10.2022 - Current
Job overview
- Took initiative to streamline P1 and CIRS process in a uniform way globally for easy tracking across teams.
- Key contributor and responsible for driving critical incidents towards quick and efficient resolution by collaborating with engineering, product managers and OPS team.
- Involves the team in knowledge sharing sessions whenever i come across any new implementation/tricky situation so that team is in better position to handle the customer issues going forward.
- Always keen to coach and mentor entire Business Network team.
- Recruited talented employees to be part of CIS team, training each to be prepared for array of possible events.
SAP AribaBengaluru
Ariba Critical Incident Support
01.2018 - 09.2022
Job overview
- Remained calm and poised during high-priority incidents.
- Prioritized each incident based upon its impact on business and escalated issues considering major impact.
- Involved in technical impact analysis, raising CIRS, working on fix along with DataFix and sharing root cause.
- Organizer and responsible for bi-weekly PitCrew call for CIS-AN team.
SAP AribaBengaluru
Technical Support Engineer
07.2017 - 01.2018
Job overview
- Collaborated with teams to solve technical customer problems across product suites.
- Collaborated with AN engineering and PM to fix product gaps in AN.
- Raised internal defects under Support-Ability to improve incident solving timelines.
- Provided explicit support to Middle-east customers as per their business needs.
TalentPro India HR Private LTDBengaluru
Support Engineer
08.2015 - 07.2017
Job overview
- Registering new buyer user accounts.
- Managing user accounts and handing access.
- Managing Ariba Connect queue.
Education
Rajiv Gandhi Proudyogiki VishwavidyalayaJabalpur
Bachelors in Engineering from Electronics & Communication
06.2015
Skills
- Root Cause Analysis
- Critical Thinking
- System Troubleshooting
- Problem-Solving
- Teamwork and Collaboration
Certification
SAP Ariba Integration with Cloud Integration Gateway - Application Consultant
Timeline
Team Captain, Critical Incident Support
SAP Ariba
10.2022 - Current
Ariba Critical Incident Support
SAP Ariba
01.2018 - 09.2022
Technical Support Engineer
SAP Ariba
07.2017 - 01.2018
Support Engineer
TalentPro India HR Private LTD
08.2015 - 07.2017
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bachelors in Engineering from Electronics & Communication
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