Harshvardhan Singh Shaktawat
Gandhinagar
Summary
Analyst with a strong record at Effective Teleservice Pvt. Ltd., utilizing SQL expertise and communication skills to improve data analysis and team performance. Led quality assurance initiatives that enhanced customer satisfaction and operational efficiency. Focused on delivering solutions that contribute to business success.
Overview
5
5
years of professional experience
Work History
Analyst II
Effective Teleservice Pvt. Ltd.
12.2024 - Current
- Conduct advanced data analysis and reporting to support organizational decision-making.
- Monitor and optimize team performance to achieve key business objectives.
- Lead quality assurance initiatives for speech and text analysis.
Quality Analyst (Speech & Text Analyst)
Effective Teleservice Pvt. Ltd.
06.2024 - 12.2024
- Assessed and enhanced the quality of customer interactions through detailed analysis.
- Implemented strategies to improve communication efficiency and customer satisfaction.
Customer Experience Specialist
Effective Teleservice Pvt. Ltd.
08.2022 - 05.2024
- Provided exceptional customer service while addressing and resolving inquiries effectively.
- Assisted in developing protocols to enhance the overall customer experience.
Customer Service Associate
First Source Solution Ltd.
03.2020 - 09.2021
- Delivered high-quality service, addressing customer concerns with professionalism.
- Maintained a consistent record of achieving and exceeding performance metrics.
Education
B.Tech - Information Technology
Swarrnim Institute of Technology
Gandhinagar01.2024
Higher Secondary Education - GSEB
Tapasya Integrated School
Gandhinagar01.2018
Secondary Education - GSEB
Trinity English Medium School
Talod, Sabarkantha01.2016
Skills
- Positive attitude and professionalism
- Microsoft Office Suite and Excel
- Team leadership and collaboration
- Negotiation and communication
- SQL proficiency
- Data analysis
- Analytical mindset and problem-solving
- Performance monitoring
- Audit procedures
- Customer experience management
Hobbies and Interests
- I like to play games
- I like to spend time with family and friends on the weekend
- Traveling to new places
- Watching movies
Timeline
Analyst II
Effective Teleservice Pvt. Ltd.
12.2024 - Current
Quality Analyst (Speech & Text Analyst)
Effective Teleservice Pvt. Ltd.
06.2024 - 12.2024
Customer Experience Specialist
Effective Teleservice Pvt. Ltd.
08.2022 - 05.2024
Customer Service Associate
First Source Solution Ltd.
03.2020 - 09.2021
B.Tech - Information Technology
Swarrnim Institute of Technology
Higher Secondary Education - GSEB
Tapasya Integrated School
Secondary Education - GSEB
Trinity English Medium School
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