Harveen Gujral Mokha
NEW DELHI
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
12
12
years of professional experience
Work History
Operations Manager
Saffron Global Services
New Delhi
10.2011 - 09.2023
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Addressed customer concerns with suitable solutions.
- Developed and implemented operational procedures to ensure quality standards are met.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Prepared staff work schedules and assigned team members to specific duties.
- Sought out and evaluated vendors, negotiated prices and completed contracts.
- Reviewed requests for proposals before they were submitted to vendors.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Education
MBA - Operations Management
Mahatma Gandhi Kashi VIDYAPITH
Varanasi07-2007
Bachelor of Arts - Humanities
Delhi University
New Delhi05-2025
High School Diploma -
Mira Model School
New Delhi03-2002
Skills
- Project management
- Quality assurance
- Cost analysis
- Operations coordination
- Customer service
- Vendor negotiation
- Problem solving
- Team leadership
- Client relations
- Performance reporting
- Multi-site operations
- Contract development
- Financial forecasting
- Team building/leadership
- Resource coordination
- Multi-unit operations management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Advanced (C1)
C1
Affiliations
- Karcher is the Worlds Leading Solution provider for Cleaning and Maintenance with Products and services for leisure Household Trade and Industry.Done workshop training in equipment Handling
HOBBIES
- TRAVELLING
- READING
- SPENDING TIME WITH MY KIDS
Timeline
Operations Manager
Saffron Global Services
10.2011 - 09.2023
MBA - Operations Management
Mahatma Gandhi Kashi VIDYAPITH
Bachelor of Arts - Humanities
Delhi University
High School Diploma -
Mira Model School
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