Agile for product lifecycle management
Harvinder Singh Aulakh
Product Manager-Energy Meters
Gurgaon
Summary
Dynamic sales manager with a proven track record at Secure Meters, excelling in strategic planning and customer service. Achieved significant revenue growth through effective product management and cross-functional teamwork. Spearheaded CRM adoption, enhancing client relations and streamlining processes, resulting in improved customer satisfaction and long-term partnerships.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Manager Sales for AMISP
Secure Meters
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Accomplished sales goals and boosted revenue $[Amount] through product knowledge and customer relationship management.
- Boosted customer satisfaction by addressing concerns promptly and providing tailored solutions.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Developed new business opportunities through diligent research, networking, and targeted marketing efforts.
- Spearheaded the adoption of CRM software within the organization to improve tracking of prospects throughout the sales process.
- Built strong relationships with key clients, fostering long-term partnerships and repeat business.
- Collaborated with product development teams to ensure offerings met evolving market demands and client needs.
- Prepared sales presentations for clients showing success and credibility of products.
Application Engineering-Product Manager
Secure Meters Ltd.
09.2018 - 10.2024
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed product demonstrations and testimonials for performance evaluation.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Conducted market research to identify new opportunities and target markets.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Technical Engineer
Taurus Powertronics Pvt. Ltd
07.2017 - 08.2018
- Identified and corrected system faults to minimize operational system downtime.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service].
- Provided technical support in both on-site and telephone consultations.
RTU Engineer
M/S Power Controls
05.2015 - 07.2017
- Provided device testing for monitoring progress, and recording defects.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Amrapali Institute of Technology And Sciences
Haldwani, India 04.2001 -
Skills
Strategic planning
Decision-making
Customer service
Cross-functional teamwork
Product management
Salesforce management
Software
E-biz Oracle for product management
JIRA
CRM- Salesforce management
Timeline
Manager Sales for AMISP
Secure Meters
10.2024 - Current
Application Engineering-Product Manager
Secure Meters Ltd.
09.2018 - 10.2024
Technical Engineer
Taurus Powertronics Pvt. Ltd
07.2017 - 08.2018
RTU Engineer
M/S Power Controls
05.2015 - 07.2017
Bachelor of Technology - Electrical And Electronics Engineering
Amrapali Institute of Technology And Sciences
04.2001 -
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