MOHAMMED HASAN MOHIUDDIN
Hyderabad
Summary
Results-oriented and highly skilled professional with a proven track record, backed by 2 years of experience as a Subject Matter Expert (SME). Transitioned into a Team Lead role in 2022, effectively managing and guiding a team to ensure high standards of quality and compliance. Dedicated leader with demonstrated ability to train, manage, and motivate team members to achieve organizational objectives. Known for excellent communication skills, team management expertise, and exceptional time management and critical thinking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support
Family Business Involvement
09.2024 - 06.2025
- Contributed to family business by assisting with sales, vendor/customer coordination, and day-to-day support activities.
TEAM LEAD - CONTENT MODERATION
Genpact India Private Limited
08.2019 - 08.2024
- Provided leadership to ensure adherence to quality standards and deadlines across multiple teams of 18+ employees
- Conducted performance reviews, provided feedback, and identified skill development opportunities to contribute to a high-performing team.
- Recognized trends and patterns, ensuring timely escalation of issues.
- Maintained KPIs effectively
- Contributed to the improvement of user support through insights
- Assisted agents by resolving complex queries and troubleshooting issues.
- Delivered comprehensive training on frequent queries and utilization of internal resources.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Process Associate
Concentrix Daksh Services India Private Limited
11.2018 - 05.2019
- Served as a phone banking representative in the loan sector
- Provided excellent customer service regarding banking, financial, and investment needs
Education
Master of Business Administration - Human Resources
Anwar Ul Uloom College
Hyderabad, India2022
Bachelor of Commerce - Accounting And Computer Science
Haindavi Degree College
Hyderabad, India2018
INTERMEDIATE - Accounting
City College
Hyderabad, India2014
High School -
Braim Model High School
Hyderabad2011
Skills
- Leadership & Team Management
- Performance monitoring
- Operations Management
- Project Management
- Conflict Resolution
- Work Planning
- Associate Engagement
- Client Relationships/Collaboration
- Product Management
- Problem-Solving
- Performance Improvement
Certification
- Lean Certified - Insight Generation
- Six Sigma - Trained & Tested
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Urdu
Upper intermediate (B2)
Timeline
Support
Family Business Involvement
09.2024 - 06.2025
TEAM LEAD - CONTENT MODERATION
Genpact India Private Limited
08.2019 - 08.2024
Process Associate
Concentrix Daksh Services India Private Limited
11.2018 - 05.2019
Master of Business Administration - Human Resources
Anwar Ul Uloom College
Bachelor of Commerce - Accounting And Computer Science
Haindavi Degree College
INTERMEDIATE - Accounting
City College
High School -
Braim Model High School
Awards
- 2x Bronze award for excellence - 2020
- Best SME award in silver & bronze 2021
- Star of the month award - 2022
- Ace Player Award - 2023
Hobbies
- Weekend motorcycle rides
- Motorsports admirer (cars and bikes)
- Grand Prix follower
- Enjoy Passion for cooking
- Interest in gardening
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