HASEEB PASHA
Bengaluru
Summary
Accomplished professional with over 3 years of hands-on experience in order management, specializing in various facets including portal operations, RFQ handling, EDI automated order processing, and logistics planning. Demonstrated expertise in order processing and delivering exceptional customer service. Known for maintaining high levels of accuracy and productivity while consistently meeting deadlines. Proven ability to assist and mentor new team members, contributing to team success and working together smoothly and effectively as a team.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant II
Mouser Electronics
08.2021 - Current
- Processing quotes for customers worldwide, providing them with the requested parts at the best possible prices
- Utilized technical assistance from the internal team whenever issues arose with requested quotes
- Analyzing and processing purchase orders for US, Canada, and EMEA customers on a regular basis with accuracy within the given AHT
- Handling high net worth customers and military orders according to established procedures
- Facilitating a seamless customer experience by processing PO's and RFQ's directly from the customer's website, where access is granted by the customer to ensure smooth execution
- As part of the Pilot batch of EDI, we transitioned the process from the US to India under the supervision of the Team Lead
- During this process, we interacted with customers via email to address issues with their automated orders
- Upon receiving confirmation from the customer, we will proceed to make the necessary changes according to their instructions and release the order from our end
- Ensuring timely follow-up with customers to resolve issues and maintain seamless communication throughout the order fulfillment process
- Assisted the customer with the best shipping method to meet their ETA/Dock Dates
- Provided tracking information promptly upon request
- Quality check of the new CSAs on the floor
- Assisting the team leads with various tasks assigned to me
- Reviewing of large orders on a timely basis
- Being part of the pilot batch of the EDI process has afforded me the opportunity to train new team members.
- Assisted finance team for making payment by generating goods receipt and invoice for the received goods
Customer Support Assistant
Karvy DigiKonnect Limited
10.2019 - 07.2020
- Experienced in efficiently handling inbound calls for a banking process, adept at swiftly resolving customer queries with precision and professionalism
- Assisted customers with account-related tasks such as account balance inquiries, transaction disputes, and account maintenance
- Utilized CRM tools proficiently to resolve banking customer support inquiries
- Dedicated to upholding high standards of quality in inbound calls ensuring exceptional service delivery and customer satisfaction
- Escalated complex issues or unresolved queries to senior staff or management for further assistance and resolution, ensuring timely and effective problem-solving
- Adhered meticulously to banking regulations and compliance guidelines, ensuring the utmost security and confidentiality of customer information.
Education
Bachelor of Commerce -
Nagarjuna College of Management Studies
PU Board -
Swami Vivekananda PU College
High school - undefined
SLS Residential Public School
Skills
- Order Management
- Problem Solving
- Decision Making
- Team collaboration
- Customer service and sales
Personal Information
- Date of Birth: 05/19/99
- Gender: Male
- Marital Status: Unmarried
Accomplishments
- Highest Productivity and Quality Award (Q3 of 2022)
- Highest Quality in EDI automated orders (Q1 and Q2 of 2023)
Timeline
Customer Service Assistant II
Mouser Electronics
08.2021 - Current
Customer Support Assistant
Karvy DigiKonnect Limited
10.2019 - 07.2020
High school - undefined
SLS Residential Public School
Bachelor of Commerce -
Nagarjuna College of Management Studies
PU Board -
Swami Vivekananda PU College
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