Hasti Joshi
Jamnagar
Summary
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Relationship Manager
ICICI BANK LTD
Jamnagar
05.2023 - Current
- Managed client relationships to enhance service satisfaction and loyalty.
- Analyzed customer needs to recommend appropriate banking products and services.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and answered inquiries professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Intern
Vasu healthcare pvt ltd
Vadodara
04.2022 - 07.2022
- Identified needs of customers promptly and efficiently.
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate records of all activities performed throughout internship period.
- Analyzed key performance indicators to identify effective strategies.
Education
MBA - Finance
Krantiguru Shyamji Krishna Varma Kachchh University
Kachchh 07.2021 - 03.2023
Skills
- Banking product knowledge
- Problem solving
- Time management
- CRM proficiency
- Value selling
- Cash handling
- Customer service
- New business development
- Product knowledge
Certification
- NISM: national institute of securities market
- IRDA: insurance regulatory and development authority
Timeline
Relationship Manager
ICICI BANK LTD
05.2023 - Current
Intern
Vasu healthcare pvt ltd
04.2022 - 07.2022
MBA - Finance
Krantiguru Shyamji Krishna Varma Kachchh University
07.2021 - 03.2023