HAVOVI BATLIWALLA
Hyderabad
Summary
Senior Business Development and Operations Leader with 18+ years of experience across hospitality, corporate services, food & beverage, and large-scale events. Proven track record in driving revenue growth, managing high-value portfolios, owning P&L, and leading cross-functional teams. Strong expertise in B2B and enterprise sales, strategic partnerships, stakeholder management, and operational excellence. Known for delivering results in complex, fast-paced environments and building long-term client relationships. Operations Leader with expertise in hospitality, corporate services, food & beverage, and large-scale events. Drives revenue growth and manages high-value portfolios through effective P&L ownership and cross-functional team leadership. Delivers results in complex environments, fostering long-term client relationships and strategic partnerships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Operations & Business Consultant (Hospitality & Leisure)
Lacadives Diving LLP
Andaman & Nicobar
10.2022 - 06.2025
- Led end-to-end operations for a high-volume leisure and training business, overseeing service delivery, staffing, compliance, and revenue streams
- Managed and trained instructors and operational teams, ensuring adherence to international standards and internal performance benchmarks
- Built strategic partnerships with hotels, resorts, and travel operators, contributing to approximately 20% revenue growth
- Implemented structured customer feedback and issue-resolution processes, improving overall guest satisfaction
- Conducted safety audits and sustainability initiatives to strengthen governance, risk management, and brand credibility
- Participated in business development efforts by identifying new or additional revenue opportunities with current clients.
- Assisted clients by delivering specialised business consulting and re-engineering services.
- Analysed competitor activities to provide insights and strategies for market positioning.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Freelance Consultant – Partnerships & Social Impact
Give Hope Foundation
Hyderabad
01.2021 - 12.2021
- Partnered with the Government of Telangana and corporate sponsors to raise ₹40 lakhs for COVID-19 relief and community support initiatives
- Led stakeholder coordination to deliver medical aid, food supplies, and essential resources to underprivileged communities
- Planned and executed the first National Physical Medical Conference post-pandemic, hosting 500+ delegates
- Managed sponsor relationships, budgets, logistics, and end-to-end program execution
Assistant General Manager – Business Development (South Lead)
Sodexo India
Hyderabad
04.2019 - 08.2020
- Owned business development and account growth for corporate food services across South India, managing a portfolio valued at ₹13 Cr
- Closed ₹2.5 Cr in new enterprise business through strategic pitching, stakeholder engagement, and contract negotiations, including WeWork (Mumbai)
- Built and managed a pre-COVID pipeline of ₹45 Cr across large enterprise accounts such as Cognizant, Microsoft, Amazon.
- Drove organic revenue growth through upselling, portfolio enhancement, and value-added service offerings
- Led high-impact client presentations and proposal development, translating operational capability into commercial wins
- Developed and executed a focused go-to-market strategy for the pharma segment in Hyderabad, increasing market penetration
Assistant General Manager – Key Accounts
Compass Group India
Hyderabad
04.2017 - 12.2018
- Managed strategic enterprise accounts delivering integrated food services to over 12,000 employees across multiple locations in Deloitte and Amazon
- Owned P&L delivery, budgeting, service quality, and overall account health for key corporate clients
- Acted as primary stakeholder interface, aligning client expectations with operational execution
- Led manpower planning, deployment, training, and retention for large, multi-site teams
- Coordinated with architects, kitchen planners, and real estate teams for new site launches and expansions
- Ensured compliance with hygiene, safety, and quality standards while maintaining consistent service delivery
Director – Business Development
The Park Hotels
Hyderabad
01.2010 - 12.2016
- Led strategic business development initiatives across corporate, MICE, and long-stay segments
- Built and sustained high-value corporate partnerships, driving approximately 20% year-on-year revenue growth
- Designed and executed sales and marketing strategies to improve occupancy, client retention, and brand visibility
- Collaborated closely with operations teams to align service delivery with commercial objectives
- Mentored and led teams to consistently achieve revenue targets and growth objectives
Assistant Manager – Food & Beverage
ITC Hotels
Hyderabad & Mumbai
01.2006 - 11.2011
- Managed operations at flagship specialty restaurants, ensuring adherence to luxury brand standards
- Led and trained service teams to deliver consistent, high-quality guest experiences
- Streamlined service processes to improve operational efficiency and customer satisfaction
- Supported planning and execution of high-profile events and corporate functions
Education
Bachelor of Science - Hotel Administration & Catering Technology
IHM Hyderabad
Hyderabad, TGManagement Training - Hotel Management
Welcomgroup Institute
GurgaonSkills
- Business Development
- Revenue Growth
- Enterprise Management
- Key Account Management
- B2B Sales
- Strategic Partnerships
- P&L Ownership
- Budget Management
- Operations
- Service Delivery
- Contract Negotiation
- Vendor Management
- Client Experience
- Client Retention
- Team Leadership
- Capability Building
- Process Improvement
- Compliance
- Program Management
- Stakeholder Management
Certification
- Certification in Demand Management & Pricing Strategy – Cornell University
- Six Sigma Green Belt – ESC Consultancy
- PADI Master Scuba Diver Trainer (MSDT)
- Emergency First Response (EFR) Instructor
Awards
Times Food Guide Award – Best South Indian Restaurant
Languages
English
Proficient
C2
Hindi
Proficient
C2
Gujarati
Intermediate
B1
Telugu
Intermediate
B1
Interests
- Diving
- Riding
- Love exploring new undiscovered locations
- Experiencing various food and cultures
Timeline
Independent Operations & Business Consultant (Hospitality & Leisure)
Lacadives Diving LLP
10.2022 - 06.2025
Freelance Consultant – Partnerships & Social Impact
Give Hope Foundation
01.2021 - 12.2021
Assistant General Manager – Business Development (South Lead)
Sodexo India
04.2019 - 08.2020
Assistant General Manager – Key Accounts
Compass Group India
04.2017 - 12.2018
Director – Business Development
The Park Hotels
01.2010 - 12.2016
Assistant Manager – Food & Beverage
ITC Hotels
01.2006 - 11.2011
Bachelor of Science - Hotel Administration & Catering Technology
IHM Hyderabad
Management Training - Hotel Management
Welcomgroup Institute