Hayden Woodruff
Frankfort
Summary
Skilled Service Technician with a robust background at VASEY Commercial Facility Solutions, excelling in equipment maintenance and customer service. Demonstrated expertise in HVAC systems installation and repair, alongside a keen attention to detail, significantly reducing equipment downtime. Achieved increased customer satisfaction through efficient problem resolution and proactive maintenance, ensuring high first-time fix rates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
VASEY Commercial Facility Solutions
10.2022 - 04.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
HVAC Installer
TL Myers
03.2020 - 09.2022
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed components to improve HVAC system performance.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
Education
High School Diploma -
Western Boone Jr/Sr High School
Lebanon, IN07.2020
Vocational - HVAC
Crawfordsville High School
Crawfordsville, IN07.2020
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Equipment troubleshooting
- OSHA requirements
- Heavy lifting
- Service reports
- Hand tool expertise
- System installation
- Inventory management
- HVAC systems
- Troubleshooting
- Plumbing
- Mechanical tools
- Hand tools
- Equipment maintenance
Certification
OSHA 10 hour
Universal refrigerant license
Timeline
Service Technician
VASEY Commercial Facility Solutions
10.2022 - 04.2024
HVAC Installer
TL Myers
03.2020 - 09.2022
High School Diploma -
Western Boone Jr/Sr High School
Vocational - HVAC
Crawfordsville High School
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