H B Mahadev Kumar
Software Engineer
Bengaluru
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Support Lead position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Service Reliability Eng./Application Support Lead
Eli Lilly Services India, Private Ltd
10.2022 - Current
- Lead high quality operational support for all systems that are required to support business processes and partners globally.
- Through reliability engineering we delivered value to business by researching, defining and implementing technical solutions to improve system performance scalability and stability.
- Optimized process and technology to automate manual operational work to gain efficiencies.
- Pro-actively detect and address performance issues to meet availability goals.
- Planned rotes to maintain high service levels while minimizing payroll costs.
- Controlled resource planning, effort and estimation (risk management).
- Customized customer experiences to build brand loyalty.
- Met budget targets through responsible planning and resource allocation.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels like Share-Point and Power BI tools.
- Supervised work of contracted employees to deliver work on schedule.
- Enhanced working relationships by participating in team-building activities.
- To Ensure the SLA's are met for all tickets created through SNOW (Service Now) and responsible to review and approve application related documents, release management and to provide - signature's.
Senior Software Engineer
Carelon Global Solutions
01.2020 - 09.2022
- Diagnosed and resolved API's and web service related issues with the help of Postman tool, SOAP UI & Tracing Splunk logs.
- Worked with Project managers, Developers and quality assurance to meet the desired requirements for functionality, scalability and performance.
- Managed Node.js, API, Portal and AWS technological issues for assigned projects, increasing customer satisfaction ratings.
- Resolved Jira tickets with comprehensive bug fixes.
- Identifying/resolving docker container issues on Dev, UAT, and Production environment.
- Involved in migration activity from on-premises to AWS and provided my support in validation of the services.
- Worked on production tickets using HP-BSM tool that are created for member related issues for resolution of incidents, service requests and problem tickets.
- Based on the client requirements created and managed Availability sets, Auto Scaling, load balancer as per the project.
Software Engineer
SLK Software Services India Private Limited
08.2016 - 12.2019
- Worked as an ITSM Engineer for SLK Software's Services Pvt.ltd Bengaluru from Aug 2016 to Dec 2019.
- Experience in 24*7 on call production supporting environment.
- Ensured healthy relationship with internal and external stakeholders to provide support, reside performance issues.
- Delivered business presentations to clients and controlled resource planning, effort and estimation (risk management).
- Functioned as main key resource for business process design and solution, identification, and also negotiated SLA's for large and medium business transformation.
- Evaluated project requirements, identified challenges and proposed alternatives using research and data.
- Worked in change implementation in production and Incident Management in non-production environments for about 50+ applications.
- Setting up Monitors through Site Scope tool to watch out any environmental issues or application issues pro-actively.
Technical Helpdesk Engineer
Wipro Info Tech
12.2015 - 07.2016
- Worked as a technical Helpdesk Engineer in Wipro Info tech, Mysuru from Dec 2015 to July 2016.
- Used E-Helpline as a ticketing tool for logging customer complaints.
- Used Net Meeting, Web Ex, LANDesk, RDP and E Support tool to take remote of user PC.
- Worked on Management of Windows based network infrastructure (DNS, DHCP).
- Worked on installation of applications like IBM Lotus, lotus traveler and java applications.
- VPN configurations, profile renaming and related troubleshooting in windows Xp, 7 and 10.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Government Engineering College
Chamrajnagar, India 05.2001 -
Skills
Certification
ITIL V3
Timeline
AWS Cloud PR actioner
03-2024
Azure Fundamentals 900
12-2023
Agile Foundational
08-2023
Service Reliability Eng./Application Support Lead
Eli Lilly Services India, Private Ltd
10.2022 - Current
Senior Software Engineer
Carelon Global Solutions
01.2020 - 09.2022
ITIL V3
12-2016
Software Engineer
SLK Software Services India Private Limited
08.2016 - 12.2019
Technical Helpdesk Engineer
Wipro Info Tech
12.2015 - 07.2016
Bachelor of Engineering - Electronics And Communications Engineering
Government Engineering College
05.2001 -
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