Hearamba Sharma P

Project and Stakeholder Management

• Independently managed end-to-end client and internal projects, overseeing communication, timelines, and delivery across cross-functional teams (Sales, Marketing, and Finance).
• Prioritized multiple initiatives in collaboration with senior leadership, ensuring timely execution, and quality outcomess.
• Led stakeholder update meetings to track project status, pipeline progress, and delivery outcomes, ensuring transparency and accountability.

Account and Marketing Asset Management

• Supported the creation and maintenance of marketing collaterals, proposals, and onboarding decks for prospective and existing clients
• Coordinated with design and marketing teams to update account-specific assets and promotional materials.
• Ensured brand consistency and alignment of deliverables with corporate standards.

Operational Tracking and Reporting

• Developed and maintained dashboards and periodic reports on account pipeline, campaign performance, and revenue forecasts using HubSpot and Zoho CRM.
• Monitored operational metrics to identify inefficiencies and drive continuous improvement in client delivery workflows.
• Produced win-loss analyses and opportunity management reports for leadership review.

Cross-functional collaboration

• Partnered with the Marketing, Delivery, and Finance teams to align client project goals and streamline communication across departments.
• Facilitated collaboration between Sales and Commercial Ops to enhance lead conversion and retention rates.

Process Improvement and Template Development

• Created response templates for proposals, onboarding documentation, and client communication to improve consistency and efficiency.
• Assisted in defining SOPs for recurring client service processes, contributing to improved turnaround time and service quality.

Financial and CRM Reporting

• Supported account leaders in reporting financial performance and opportunity pipeline through CRM analytics dashboards.
• Supported account leaders in reporting financial performance and opportunity pipeline through CRM analytics dashboards.
• Utilized CRM insights to forecast sales opportunities, track renewal rates, and identify at-risk accounts.

Team Development and Training

• Conducted onboarding and training sessions for new associates on CRM usage, outreach workflows, and data validation protocols.
• Shared learnings and best practices with junior team members to strengthen operational consistency and performance standards.
• Prepared process documentation and quick-reference guides for new hires to ensure a smooth transition into role responsibilities.
• Ensured quality and compliance standards.

Other responsibilities:

• Identified prospective leads through pre-qualification, and territory analysis.
• Maintained a database of existing clients and potential opportunities.
• Executed outreach activities across the EU, the USA, and APAC, and monitored campaign KPIs.
• Utilized C-suite network to initiate alternative discussions on near-lost deals.
• Optimized CRM tool through cleaning and validation, achieving a 10% operational efficiency.
• Enhanced total outreach response rate by 15% through targeted strategies.
• Reviewed and approved the segmentation of potential leads based on company type and job titles.
• Participated in weekly sales and commercial ops meetings with executive leadership.

• Trained new associates on platform functionalities and identified core challenges to drive improvements in overall team performance.
• Delivered CAPA and addressed critical issues.
• Served as the point of contact for the operational team and project management.

• Partnered with cross-functional teams to streamline operational workflows, ensuring timely and compliant project delivery.
• Managed client communications and query resolutions, strengthening relationships, and improving overall service satisfaction.
• Enhanced data accuracy and reporting quality by reviewing and validating critical information across safety and compliance systems.
• Supported the executive team by monitoring project performance, identifying process gaps.
• Collaborated with internal stakeholders to align on deliverables, optimize resource utilization, and ensure adherence to SLAs.
• Maintained audit-ready documentation and compliance standards, supporting business continuity.

• Streamlined case intake, triage, and validation processes, ensuring data accuracy, regulatory compliance, and timely reporting through Argus Safety, PvNet, and Clinevo safety databases.
• Coordinated documentation workflows, and ensured high-quality deliverables.
• Managed data redaction, translation, and reconciliation activities.
• Applied strong analytical and medical coding skills (MedDRA, WHO-DD) to maintain consistency and accuracy across reports.
• Supported operational processes by drafting data-driven summaries, issuing safety queries, and improving review TATs.