HEATHER GIBSON
Corydon
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to any role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
19
19
years of professional experience
Work History
Sr Joint Use Specialist
Duke Energy
10.2018 - Current
- Negotiated agreements
- Assisted with system inventory of all poles and attachments every 5 years
- Billed and collected annual pole rent
- Worked with internal and external customers
- Trained employees to use permitting system
- Worked effectively with vendors to ensure timelines were met for our customers.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Engineering Design Associate
Duke Energy
06.2017 - Current
- Enhanced customer satisfaction by scheduling appointments with a design engineer, by promptly addressing any concerns that came up, and by providing accurate information Up customer or designer request.
- Designed small jobs to assist engineers
Work Management Specialist I
Duke Energy
10.2014 - 06.2017
- Office Manager Duties
- Assist Linemen and Line-Supervisors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Addiction Counselor
Southern Indiana Treatment Center
11.2010 - 09.2014
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Provided crisis intervention services when necessary, quickly responding to emergencies and connecting clients with appropriate resources.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
Sales
Blue River Auto Sales/Charlie’s Used Cars
01.2006 - 10.2010
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Collaborated with the sales team to optimize product placement, resulting in increased sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
12.2009
Skills
- Disciplined
- Conflict Resolution
- Negotiation Skills
- Attention to Detail
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Interpersonal skills
- Professionalism
- Analysis skills
- Customer relations
- Documentation management
- Analytical thinking
Timeline
Sr Joint Use Specialist
Duke Energy
10.2018 - Current
Engineering Design Associate
Duke Energy
06.2017 - Current
Work Management Specialist I
Duke Energy
10.2014 - 06.2017
Addiction Counselor
Southern Indiana Treatment Center
11.2010 - 09.2014
Sales
Blue River Auto Sales/Charlie’s Used Cars
01.2006 - 10.2010
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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