BADRI LAXMAN
Hyderabad
Summary
Seeking a challenging position as Service Head with a prestigious organization to leverage my extensive experience in the automobile industry.
Diploma in Automobile Engineering from SGM (SBTET). Over 17 years of experience in the automobile industry, specializing in Service Operations. Expertise in customer behavior, service channel management, and performance improvement. Proven track record in achieving high performance in service operations. Excellent interpersonal, communication, and organizational skills.
Overview
19
19
years of professional experience
Work History
Sr. Manager Operations
PPS Motors Volkswagen
Hitec City, Hyderabad
12.2022 - Current
- Awarded Best Performer Business KPI for the year 2023
- Recognized for Best Performance in all parameters of Volks Club in 2023
- Awarded Best Tyres Retail 2023.
Head Service Operations
PPS Motors Pvt Ltd, Volkswagen
OAR Bangalore
04.2022 - 12.2022
- Led new operations setup and met dealer performance and profit guidelines
- Controlled expenses and ensured employee satisfaction through motivation
- Maintained high customer satisfaction and achieved service revenue targets
- Conducted marketing activities for acquiring new customers
- Awarded Best Customer Satisfaction from Bangalore Division 2022.
Service Manager
PPS Motors Pvt Ltd, Volkswagen
Karimnagar
01.2012 - 01.2022
- Conducted in-house training for technicians and achieved monthly business plans
- Developed business development sheets and improved customer experience management (CEM) scores
- Organized service camps in rural areas and maintained strong customer relationships
- RQWC National Championship Runner-Up 2014
- RQWC South Region Championship 2014
- Awarded Best Customer Satisfaction from 2015 to 2020
- Royal Blue Plus awards in Service Manager Category (2018) and Service Head/Manager Category (2019)
- Recognized for best performance in the DSA campaign (2018) and process quality in API (2022)
- ASPIRe Best Performance in Quality (2019, 2020, and 2021)
- Excellence Award for Digital Initiatives Zone India2 (2022).
Sr. Service Advisor
Pride Honda
Hyderabad
01.2010 - 01.2012
Technician and Service Advisor
Dobro Toyota
Hyderabad
01.2006 - 01.2010
Education
High School Diploma -
I Will Add
I Will Add01-2014
Skills
- Customer behavior
- Service channel management
- Performance improvement
- Interpersonal skills
- Communication skills
- Organizational skills
- Analytical skills
- Disciplined
- Hardworking
- Adaptable
- Enthusiastic learner
- Positive attitude
- Effective interpersonal skills
- Strong personality
Traininginputs
- Certified Service Manager from Volkswagen India.
- Certified Service Advisor from Volkswagen India.
- Certified Warranty Manager from Volkswagen India.
- Completed Service Marketing Training.
Personal Information
- Date of Birth: 05/11/83
- Marital Status: Married
Languages
- Telugu
- English
- Hindi
Languages/Linguistic/Fluency
English
First Language
Telugu
Intermediate (B1)
B1
Timeline
Sr. Manager Operations
PPS Motors Volkswagen
12.2022 - Current
Head Service Operations
PPS Motors Pvt Ltd, Volkswagen
04.2022 - 12.2022
Service Manager
PPS Motors Pvt Ltd, Volkswagen
01.2012 - 01.2022
Sr. Service Advisor
Pride Honda
01.2010 - 01.2012
Technician and Service Advisor
Dobro Toyota
01.2006 - 01.2010
High School Diploma -
I Will Add
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