Hebsiba Dasari
Business Process Architect
Hyderabad,Telangana
Summary
Having 12+ Years of Experience as a Technical Business Analyst. To analyze the RTM and preparing FSDs, HLDs and SRS Documents. Preparing Process flows, sequence diagrams for BU understanding. To provide effort estimation for each requirement. Involved in technical / Product training. Worked as scrum master for 3 major projects. Good experience in workflow management. Production support POC (point of contact) RCA and Gap analysis POC (Point of contact) Having profound knowledge and hands on experience in software development methodologies that include Agile Development methodologies like Scrum, Agile , V Model, Waterfall Model. Bilingual individual with expertise ensuring common and easily understood modeling languages. Confident Business Process Analyst known for identifying process harmonization and standardization potentials. Multitasking Business Process Analyst supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with over 12 years of communicating and collaborating with business experts and recommending project team requirements. Remaining composed in all types of situations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Business Process Architect
Evergent Technologies
05.2023 - Current
- Maintained strong working knowledge of Order Management, CRM , Rating , Product Management and Billing modules across different Billing System.
- Creating SRS, HLDs, Process flows.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Designed strategic plan for component development practices to support future projects.
- Managed over 15 team members to deliver quality artifacts
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Adapted procedures to mitigate issues and improve deficiencies.
- Recommended architectural improvements, design solutions, and integration solutions.
- Identified process improvement opportunities using Six Sigma techniques such as ESSMA
- Altered or reengineered process to automate or improve process inefficiencies
- Facilitated sessions to drive decision-making process for key business objectives
- Summarized detailed requirements into digestible, fluid messages tailored for multiple levels of organization
- Leveraged on-site observation and personal interviews to identify team and individual strengths
- Conducted thorough reviews of operations to devise and deploy improvement strategies
Senior Technical Lead
CYIENT INDIA Ltd
05.2016 - 05.2023
- Anthony James Walter Group is near-century-old multinational specialist in world of aircraft parts
- With large portfolio of airlines and strategic partners, AJW Group is major player in market of aviation repair and maintenance
- Within AJW Group, AJW Technique is component repair center in Montreal, Canada with footprint over 150,000 square feet
- With over 200 employees, AJWT processed 35,000 units per year across 600 part numbers
- From receiving, parts are identified, associated with new or imported work orders, and routed to appropriate station, depending upon component type
- Expert technicians within each station (Safety, Pneumatics, Hydraulics, Avionics, Electrical, etc.) perform diagnostic tests, create tear down reports, perform repairs, test repaired units, and return them to shipping where work orders are closed and parts are returned to awaiting customers
- Responsibilities:
- Accountable for preparation of System Test Plans, Test Metrics presentations, designed Test Scenarios, Performed Test Reviews & Preparation of Test Data
- Prepared Use case requirements analysis, Test case requirements analysis and developed test strategy and plans on available functional specifications & reviewed test cases documents
- Involved in Test Planning and Test Estimations based on project requirements by adhering to quality deliverables as well as involved in Test Case Design, Test Execution, Test metrics, Filing bugs and followed bug tracking life cycle
- Performed automated testing, end to end testing, defect fixes retesting and reported bugs after executing test cases, identified performance testing scenarios
- Reviewed business requirements and created testing strategy and plans based on business needs, proactively involved in signing off build to te production environment Involved in requirement & design analysis; efficiently coordinated with team members for test planning and scheduling.
Analyst
Verizon Data Services India Ltd
09.2008 - 04.2011
- Main objective and scope of this project is to migrate 49 different Billing Systems like CSB ,Arbor, Alchemy, Infranet, Intrasoft currently used for different products and services in EMEA into single Convergent Billing System (Prime Biller – Singl.eView ) , in order to maintain single Billing System across 23 Non US countries
- This involves migration of customer data from various billing systems that are currently not supported by new Convergent Billing System
- Already have migrated 45 Billing Systems and are left out with 5.Scope of Project also includes to provide services to Middle East countries
- Environment : Singl.eView Convergent Billing 6.0 App Servers: Tuxedo, IBM Web Sphere
- Mercury quality Centre
- Responsibilities:
- Preparing FSD s , Writing User Stories from epics deriving tasks assigning tasks
- Being part of design phase discussions
- Conducting peer reviews for test cases
- Preparing MoMs
- Updating RTM (Requirement traceability matrix) on regular basis
- Daily status calls, weekly team meetings
- Preparing Test plans
- Regular scrum calls with GEO team members for project understanding
- Regular Metrics submission to clients
- Prepared of Application Information Documents (AID) from knowledge gathered from Customer
- Was Subject Matter Experts (SME) for project (few modules)
- Conducting workshops.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
System Analyst
Satyam Computers Pvt Ltd
03.2006 - 09.2008
- The Main objective and scope of this project is to implement the convergent Billing Solution for the LOBs (Line of Businesses) to provide more flexibility to the customers and to place multiple services in a single order and to generate the Single Invoice across all the LOBs which are as follows:
- Wire line
- GSM
- CDMA s
- Leased Lines
- The OSS/BSS Systems used in this project are as follows:
- CRM (People Soft): People-Soft CRM is hierarchal cross –channel architecture with multi-modal business process involved across various business segments
- It provides cost-effective solution to manage the customer touch and business process integrated on single-platform
- This system provides the facilities to edit the information, delete the employee information by only the authorized user
- This system provides the reports about the employee details
- In the reports module provide lot of options
- Singl.eView Convergent Billing 6.0 App Servers: Tuxedo, IBM Web Sphere
- Mercury quality Centre
- Responsibilities:
- Preparing FSD s , Writing User Stories from epics deriving tasks assigning tasks
- Being part of design phase discussions
- Conducting peer reviews for test cases
- Preparing MoMs
- Updating the RTM (Requirement traceability matrix) on regular basis
- Daily status calls, weekly team meetings
- Preparing Test plans
- Regular scrum calls with GEO team members for project understanding
- Regular Metrics submission to the clients
- Prepared of Application Information Documents (AID) from the knowledge gathered from the Customer
- Was a Subject Matter Experts (SME) for the project (few modules)
- Conducting workshops.
- Trained new team members by relaying information on company procedures and safety requirements.
- Defined and documented scope of projects for distribution to team
- Established specifications and coordinated production with software programmers
- Investigated system issues and implemented resolutions to reduce downtime
Education
Bachelor of Engineering (B.E) - Electronics And Communications Engineering
RGMCET
Nandyala, Andhra Pradesh 03.2001 - 06.2005
Skills
SingleView / Oracle BRM Billing SystemsProficiency
undefinedAccomplishments
- Certification in ISTQB(Advanced Level)
- Pursuing PMP
- MAJOR PROJECT DETAILS
- DR –Deloitte Resources
- NBN – National Broadband Network (Australia)
- Prime Biller UK
- MTNL –Mahanagar Telecom Nigam Ltd
- MINS Man Machine Interface and Network systems
Pursuing PMP
Pursuing PMP
Timeline
Business Process Architect
Evergent Technologies
05.2023 - Current
Senior Technical Lead
CYIENT INDIA Ltd
05.2016 - 05.2023
Analyst
Verizon Data Services India Ltd
09.2008 - 04.2011
System Analyst
Satyam Computers Pvt Ltd
03.2006 - 09.2008
Bachelor of Engineering (B.E) - Electronics And Communications Engineering
RGMCET
03.2001 - 06.2005
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