Heemanshu Patil
Nagpur,MH
Summary
At Giggada Technologies Pvt. Ltd., I'm providing effective customer support, improving client satisfaction through clear communication and attentive listening. I handled documentation and managed my time well, contributing to more efficient support processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support - L1
GIGGADA TECHNOLOGIES PVT. LTD.
Pune
07.2022 - Current
- Provided comprehensive customer support to clients through phone, email, and chat, ensuring timely and professional resolution of issues.
- Managed a high volume of customer inquiries and resolved issues effectively, leading to improved customer satisfaction.
- Collaborated with cross-functional teams to address and resolve complex customer needs.
- Documented and updated all customer interactions and feedback in the CRM system accurately and promptly.
- Stayed up-to-date with product knowledge and industry trends to provide informed support and advice to customers.
- Continuously sought to improve customer support processes, contributing to higher efficiency and effectiveness.
- Handled challenging situations with empathy and professionalism, ensuring a positive customer experience.
Education
Bachelor of Commerce - Commerce
Mansarovar Global University
06.2021
HSC -
ST . GEORGE,
Nagpur, India03.2016
SSC -
NIOS - CBSE
Nagpur, India03.2010
Skills
Communication
Customer Support
Active Listening
Documentation
Time Management
Basic Reporting
Certification
Zendesk - For Customer Service
Freshdesk Fundamentals
Fundamentals of Freshservice
Languages
English
Hindi
Marathi
Timeline
Customer Support - L1
GIGGADA TECHNOLOGIES PVT. LTD.
07.2022 - Current
Bachelor of Commerce - Commerce
Mansarovar Global University
HSC -
ST . GEORGE,
SSC -
NIOS - CBSE