Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies and Interests
Timeline
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Heena

Business Analyst
Ghaziabad

Summary

I am looking forward to work with an organization where I can continue to learn and leverage my education and experience toward the growth of the organization. I am a swift learner with an experience of almost 3+ years. I am currently working in a dynamic and collaborative environment where I managed to enhance my Business Intelligence and Project Management skills.

Overview

4
4
years of professional experience
2
2
Certifications
2
2
Languages

Work History

ECS Business Analyst

Agilent Technologies
New Delhi
01.2024 - Current
  • Managed and optimized customer experience (ACX) strategies across India, developing feedback loops to identify pain points and enhance customer journeys.
  • Designed and implemented dashboards using Power BI and Smartsheet to track performance, escalations, and application delivery timelines.
  • Coordinated with cross-functional teams to resolve high-priority customer escalations, improving response times and issue resolution.
  • Led initiatives in backlog management, reducing education and application training delays .
  • Coordinated with international stakeholders, including teams in Japan and Malaysia, to ensure successful project deliveries.
  • Works closely with the Finance team to align ECS business activities with financial objectives in India .
  • Assisted in hiring and training, refining the interview process to align with business needs.

Front End Web Developer Intern

Parmar Consultancy Services
Noida
10.2023 - 12.2023
  • Assisted in website development and maintenance.
  • Collaborated with the web development team on various projects.
  • Updated website content and ensured accuracy.
  • Implemented design elements and user interfaces.

Senior Research Associate

Sun Pharmaceutical Industries Limited
08.2021 - 08.2023
  • Conducted quantitative and qualitative analysis of chemical compounds using HPLC, leveraging tools like Excel and Power BI for data interpretation.
  • Conducted the calibration and operation of various type of balances and PH meter .
  • Analyzed and interpret HPLC & Prep HPLC data in R&D .

Education

Master of Computer Application - Machine Learning & Artificial Intelligence

Amity University
Noida, India
04.2001 -

Bachelor of Science - Instrumentation

University of Delhi
Delhi, India
04.2001 -

Skills

Power BI

Tableau

Google Smartsheet

Advanced Excel

Qualtrics

Filenet

SAP ECC

SAP CRM

SAP FSM

Microsoft Word

Microsoft Powerpoint

Mendix

HTML

CSS

Accomplishments

  • Special Appreciation Award (2025): Acknowledged for achieving customer experience (ACX) targets at Agilent.
  • Spotlight Award (2024): Recognized by the Country AVP for resolving country-wide education backlogs.
  • Scientist of the Year Award (2023): Honored by the CEO for research contributions at Sun Pharmaceuticals.


Certification

MernStack developer from Ducat

Hobbies and Interests

  • Painting
  • Sketching
  • Cooking
  • Gardening

Timeline

Professional Communication and Life Skills

05-2025
MernStack developer from Ducat
11-2024

ECS Business Analyst

Agilent Technologies
01.2024 - Current

Front End Web Developer Intern

Parmar Consultancy Services
10.2023 - 12.2023

Senior Research Associate

Sun Pharmaceutical Industries Limited
08.2021 - 08.2023

Master of Computer Application - Machine Learning & Artificial Intelligence

Amity University
04.2001 -

Bachelor of Science - Instrumentation

University of Delhi
04.2001 -

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Heena Business Analyst