Heena
Ghaziabad
Summary
I am looking forward to working with an organization where I can continue to learn and leverage my education and experience toward the growth of the organization. I am a swift learner with almost 3+ years of experience. I am currently working in a dynamic and collaborative environment where I have managed to enhance my Business Intelligence and Project Management skills.
Overview
4
4
years of professional experience
Work History
ECS Business Coordinator
Randstad (Principle Employer - Agilent Technologies)
Delhi
01.2024 - Current
- Managed and optimized ACX strategies for India in collaboration with POIS, CSD, and SSD. Developed dashboards, implemented feedback loops, and conducted VOC analysis to identify pain points and improve customer satisfaction. Led cross-functional initiatives to resolve escalations and drive a customer-first culture.
- Managing the ECS business for India, with a focus on developing strategies to clear education backlogs, conducting detailed inventory analysis by type, district, and aging, and engaging key stakeholders to drive timely backlog resolution.
- Part of the India Education team, managing the annual training calendar, coordinating certificate generation, and handling course and candidate registrations in the LMS.
- Managed high-end product installations and applications delivery across India, coordinated with overseas teams (Malaysia, Japan, Singapore), contributed to the JKM project, and developed dashboards to track installation progress for India.
- Handling scheduling for the Solution Support team, coordinating with local districts to optimize resource mapping, and effectively managing field escalations and customer requirements.
Senior Research Associate
Sun Pharmaceutical Industries Ltd.
Gurugram
08.2021 - 08.2023
- Performed quantitative and qualitative analysis of chemical compounds using HPLC and Prep HPLC.
- Experienced in operating, calibrating, and troubleshooting HPLC systems, different kinds of balances, and pH meters.
- Analyzed and interpreted HPLC and Prep HPLC data in R&D with the help of Chromeleon, Empower, and NuGenesis software.
Education
Bachelor of Science - Instrumentation
University of Delhi
New Delhi06-2021
MCA - ML & AI
Amity University
Noida Skills
- SAP CRM
- SAP ECC
- FileNet
- Qualtrics
- Mendix
- LMS
- Mimeo
- Advanced Excel
- Power BI
- Smartsheet
- Tableau
- Canva
- Microsoft Office
Accomplishments
- Received the 'Scientist of the Year' award in 2023
- Received 'Spotlight Award' (2024)
- Received 'Spotlight Award' (2025)
Hobbies
- Sketching
- Painting
- Cooking
Timeline
ECS Business Coordinator
Randstad (Principle Employer - Agilent Technologies)
01.2024 - Current
Senior Research Associate
Sun Pharmaceutical Industries Ltd.
08.2021 - 08.2023
Bachelor of Science - Instrumentation
University of Delhi
MCA - ML & AI
Amity University