Heena Arora

Dynamic Claims Specialist with four years of diverse experience in claims evaluation, customer service, and administrative operations, dedicated to enhancing client satisfaction and driving operational efficiency. Expert in resolving complex property damage claims and coordinating with stakeholders to ensure compliance and timely outcomes. Proven ability to adapt strategies for optimizing billing processes and enhancing customer engagement through targeted solutions. Committed to maintaining high standards of accuracy and communication in all interactions, fostering strong relationships that facilitate successful outcomes.

• Successfully managed over 500 high-value claims, ensuring 99% accuracy in payouts.
• Recognized as the "Top Performer" at FIS for Q4 2020

Google Ads Certification | Google (Demonstrated proficiency in creating, managing, and optimizing campaigns)

• Gym
• Yoga
• Badminton
• Dance
• Travelling