Hi, I’m
Heena Arora
Claims Specialist
Summary
Dynamic Claims Specialist with four years of diverse experience in claims evaluation, customer service, and administrative operations, dedicated to enhancing client satisfaction and driving operational efficiency. Expert in resolving complex property damage claims and coordinating with stakeholders to ensure compliance and timely outcomes. Proven ability to adapt strategies for optimizing billing processes and enhancing customer engagement through targeted solutions. Committed to maintaining high standards of accuracy and communication in all interactions, fostering strong relationships that facilitate successful outcomes.
Overview
5
years of professional experience
1
Certification
2
Languages
Work History
Airbnb
Claims Specialist
06.2021 - 03.2023
Job overview
- Evaluated and resolved property damage claims with accuracy and efficiency
- Coordinated with stakeholders and insurance providers to ensure timely payouts
- Analyzed high-value claims and ensured compliance with company policies
- Played a key role in achieving customer satisfaction and resolving escalations
FIS (Fidelity Information Services)
Team Member
02.2020 - 05.2021
Job overview
- Managed customer accounts and addressed billing inquiries promptly
- Leveraged SEO techniques to support clients in optimizing Google Ads campaigns
- Boosted customer engagement and reach through tailored advertising strategies
- Achieved team performance targets consistently
British Council
Clerical Marker
10.2017 - 11.2018
Job overview
- Evaluated exam submissions with precision, adhering to organizational standards
- Developed expertise in discrepancy resolution and compliance reporting
- Supported administrative tasks and ensured timely submission reviews
Education
IP UniversityDelhi
BBA from Banking And Insurance
04.2001
University Overview
- Completed schooling from St. Columbo Senior Secondary School.
Skills
Effective Time Management
Ability to Work in a Team
Administrative Operations
Billing Processes
Customer Satisfaction
Insurance Claim Processing
Regulatory Compliance
Knowledge of Standards Compliance
Google AdSense
Search Engine Optimization
Claims Assessment Expertise
Settlement coordination
Accomplishments
- Successfully managed over 500 high-value claims, ensuring 99% accuracy in payouts.
- Recognized as the "Top Performer" at FIS for Q4 2020
Certification
Google Ads Certification | Google (Demonstrated proficiency in creating, managing, and optimizing campaigns)
Hobbies
- Gym
- Yoga
- Badminton
- Dance
- Travelling
Timeline
Claims Specialist
Airbnb
06.2021 - 03.2023
Team Member
FIS (Fidelity Information Services)
02.2020 - 05.2021
Clerical Marker
British Council
10.2017 - 11.2018
IP University
BBA from Banking And Insurance
04.2001