Heena Dave
Rajkot
Summary
Dynamic Senior Sales Coordinator with a proven track record at Tilara Polyplast Pvt. Ltd., excelling in customer relationship management and sales coordination. Adept at enhancing client satisfaction and streamlining order processing, I leverage effective communication and analytical skills to drive sales success and foster team collaboration.
Overview
22
22
years of professional experience
Work History
Senior Sales Coordinator
Tilara Polyplast Pvt. Ltd.
rajkot gujrat
09.2023 - Current
- Managing sales coordination and backend support
- Customer queries, follow-ups, communication
- Reports, MIS, invoicing, documentation
- Coordination with factory, dispatch & sales team
Sales Coordinator
Silver Consumer Electricals Pvt. Ltd.
rajkot gujrat
03.2019 - 08.2023
- Client coordination for orders, payments & queries
- Sales documentation, dispatch scheduling
- Leads follow-up and customer handling
- Coordinated sales activities across multiple departments to ensure alignment with company goals.
- Assisted in preparing sales reports and presentations for management review.
- Maintained accurate records of sales transactions and client interactions in CRM system.
- Provided training and support to new staff on customer resolution techniques and tools.
- Developed strong relationships with clients to enhance customer satisfaction.
Sales Coordinator
INNOVATIVE FLEXOTECH PRIVATE LIMITED
AHMEDABAD
01.2010 - 12.2018
- Sales operations & order management
- Customer database & follow-up
- Internal coordination with departments
- Organized product demonstrations and promotional events to boost brand awareness.
Sales Support Assistant
KONARK FIXTURES PVT. LTD.
rajkot gujrat
02.2004 - 10.2009
- Assisted sales team with order processing and customer inquiries.
- Coordinated product information and promotional materials for client presentations.
- Supported administrative tasks, including filing and scheduling meetings.
Education
B.Com -
Skills
- Effective communication
- Customer relationship management
- Team collaboration
- Customer service
- Email correspondence
- Sales coordination
- Order processing
- Reporting and analysis
- Problem solving
- Persuasion skills
- Microsoft Office proficiency
Desired Role
Sales Coordinator, Customer RELATIONSHIP MANAGER , Admin MANAGER
Total Experience Years
17
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
BEST TEAM LEADER
Timeline
Senior Sales Coordinator
Tilara Polyplast Pvt. Ltd.
09.2023 - Current
Sales Coordinator
Silver Consumer Electricals Pvt. Ltd.
03.2019 - 08.2023
Sales Coordinator
INNOVATIVE FLEXOTECH PRIVATE LIMITED
01.2010 - 12.2018
Sales Support Assistant
KONARK FIXTURES PVT. LTD.
02.2004 - 10.2009