Heena Joshi

• Effectively managing Product Design-related tasks, including Enquiry Bill of Material Preparation, Design fictitious calculation, Cost Competitive design solution, and D2X (Design to Meet Customer expectations), to achieve the order receipt and effective execution of customer technical requirements.
• Boosted sales performance by providing efficient administrative support to the sales team.
• Improved sales team productivity, coordinating schedules and appointments for potential clients.
• Assisted in achieving sales targets, monitoring progress against goals, and identifying areas for improvement.
• Ensured timely deliveries to clients' satisfaction while maintaining clear communication channels between internal departments.
• Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Streamlined tender submission process by implementing efficient document management systems.
• Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
• Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.

• Active member of D2X (Design to Customer Expectation) project to tighten BOM to reduce RMC.
• Active member of Project on improving strike rate (of customer enquiry to order receipt).
• Active member of the Drum Packaging cost project to reduce the overall packing cost reduction by using a completely different process of packing and a change in material. This also reduced transit damage complaints.
• Optimized existing designs, reducing production costs and enhancing overall performance.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.

As a Testing Engineer:

• Active participation in India's one of its kind 'ESSEN ULTRA HIGH VOLTAGE TEST LABORATORY,' which has a high voltage capacity of 700 kV.
• It is accredited by NABL (National Accreditation Board for Testing and Calibration Laboratories).
• Involved fully in the process of implementation of physical HT lab NABL accreditation.
• Constructed test environments and designed and executed test plans.
• Conducted root cause analysis for recurring issues to propose long-term solutions aimed at addressing the underlying problem.
• Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
• Implemented quality control measures that reduced defects in finished products by an impressive margin.

As a Design Engineer:

• Study of customer technical requirements and preparing technical data sheet for HV, LV, and EHV cables with basic knowledge of FS, instrumentation, silicon, auto, and other special cables.
• Preparation of cable cross-section design and BOM.
• Enhanced product performance by conducting thorough research and implementing innovative design solutions.
• Led project teams from initial concept through final production, ensuring timely completion.
• Identified areas for improvement in existing products, leading to significant enhancements and increased customer satisfaction.
• Evaluated competitor products to identify potential areas for innovation and differentiation.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Learned new materials and processes.
• Performed administrative functions, answering phones and filing paperwork in support of department.

• I was responsible for making illumination layout and load calculations.
• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Optimized existing designs, reducing production costs and enhancing overall performance.
• Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.