Heena Mehta

• Understanding CTRM and ETRM business and managing the team of 10 members gave training to the QA team members.
• Responsible for coordinating with BA team, development team, deployment team, effort estimation, responsible for test deliverables, status reporting to management, issue escalations and in Optimized regression testing efforts through continuous improvement of test cases and methodologies.
• Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures. Increased product reliability, conducting rigorous stress testing on new features before release.
• Contributed to cross-functional teams, ensuring timely delivery of high-quality products.
• Streamlined bug reporting processes for faster resolution times and better communication between departments.
• Improved testing efficiency with the development of automated test scripts using various programming languages.
• Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
• Contributed to development of company-wide quality standards, elevating quality of products across portfolio
• Improved team collaboration with introduction of defect tracking tools, streamlining bug resolution process.
• Advocated for adoption of new testing tools and technologies, keeping company at forefront of QA practices.
• Enhanced product quality by designing and executing detailed test plans for new software features.
• Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
• Evaluated change order requests in response to out-of-scope work activities.
• Designed and implemented quality control processes to facilitate customer satisfaction.
• Conducted rigorous quality assurance checks to guarantee product reliability and adherence to industry standards.
• Managed procurement processes to obtain necessary resources in a timely manner while maintaining strict compliance with company policies and industry regulations.
• Developed high-performing team members through targeted training programs and one-on-one coaching.
• Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
• Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.

• Test lead with QA Role for manual testing.
• Handling Offshore team.
• Co-ordination with Business Analysts, Product owners for business scenarios.
• Work with Business Team on acceptance criteria and create UAT scenarios.
• Coordinate with Development Team for defect fixes.
• Participating in the Daily Meeting up as a part of process.
• Creating Bugs and participate in Bug Triage meetings.
• Communication with Client team.
• Contributed to cross-functional teams, ensuring timely delivery of high-quality products.
• Streamlined bug reporting processes for faster resolution times and better communication between departments.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
• Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
• Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
• Prioritizing feature requests based on detailed analysis of user feedback and scope.
• Developed comprehensive documentation for software projects, simplifying onboarding process for new team members.
• Enhanced team productivity by implementing agile methodologies and promoting continuous integration and deployment practices.

• Senior Test Engineer with QA Role for manual testing.
• Handling several modules like Portal, DMS, Workflows, Contract Management and Interface Management.
• Deploying the Daily Build on QA servers.
• Testing the PBI’ s/ Bugs which are ready as per the TFS board after the Daily build.
• Work with Business Team on acceptance criteria.
• Participating in the Daily Stand – up as a part of Scrum process.
• Participating in Review & Planning meeting and Retrospective meeting.
• Creating Bugs and participate in Bug Triage meetings.

• Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
• Reviewed, evaluated, and identified requirements for testability.
• Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
• Tracked test reports and failures determined by root cause data trends.
• Optimized test coverage by prioritizing test cases based on risk and impact, ensuring critical areas were thoroughly vetted.
• Facilitated knowledge sharing sessions among testing team, elevating overall team expertise.
• Investigated and replicated user-reported issues, providing detailed reports to facilitate quick resolutions.
• Analyzed test results to identify patterns, driving continuous improvement in software quality.
• Maintained up-to-date documentation on testing procedures and results, ensuring transparency and accountability.
• Conducted comprehensive system, integration, and user acceptance testing, ensuring software met all functional requirements.

• Software Test Engineer with QA role for manual testing.
• Design and review of KT Document, Traceability matrix, Test Scenarios & Test Cases, Test Plan & Test Reports.
• Validation and Verification.
• Participate in Functionality, Integration, System and Regression Testing
• Execution of Test Scripts in functional areas of MDM, BizTalk tools and interfaces.
• Defect Management through Quality Center.
• Design Audit related documents.
• Preparing Daily Status Reports and Weekly Status reports.
• Design Request & Response XML messages and files for respective services required for MDM and BizTalk as a part of test data creation.
• Communication with Onsite Coordinator.
• Design and Review of Test Cases, Defect tracking report, KT Document
• Handling modules like Metering Events, Exception Management using SAP IS-U Application for test execution.
• Creation of XML files as a part of test data preparation.
• Working on MySQL database. Involved in extracting data by writing SQL queries.